Over 600 reviews
Last updated: October 14, 2017 at 7:20 am View the Email we received from ExtraEnergy about this page.
Extraenergy are very much the new kid on the block at the time of this post. As with any new energy supplier, there will, invariably be a learning curve. There have been quite a few new energy suppliers spring up since the privatisation of gas and, electricity. I don’t see how this one will differ much from the rest.
Extraenergy, promise to deliver low energy prices. But in all fairness to the other unheard of suppliers, they have all been making these price promises. Many of the new suppliers rarely hold on to their promises.
100’s of consumer reviews at the bottom of page
Ofgem, are the Governing body for comparison sites. All the comparison sites which are accredited by Ofgem are listed here.
You will see that the comparison sites don’t offer a switching service for all of the suppliers. This is because, they either don’t pay a commission to the comparison sites, or some of them may not have paid their bill for commission due!
Some of the newer suppliers charge you in advance and, some of them have received very poor reviews.
Although you may be tempted to switch to the cheapest, please be careful.
I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.
If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!
This is a full list of the Accredited sites
|Comparison Site||Our Ratings||Status||Go There|
|Energy Smart at Energylinx|
Connected to energy systems which give more accuracy on your actual address. This reduces problems during switching process.
|The Energy Shop|
|My Utility Genius|
|Switch Gas & Electric|
Quite a few customers have left reviews on the performance from Extra Energy. Please feel free to leave your review below!
Extra Energy statement:
Please ignore this statement. ExtraEnergy are not happy about it being here!
Extra Energy, a new entrant to the UK market, has one mission – to save you money on your energy bills. Extra Energy aims to give customers the best energy prices in the market, while also delivering superior levels of Customer Service. Extra Energy can do this by combining their wealth of industry experience, with advanced technological systems. This means they can deliver maximum efficiency at minimum cost.
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Avoid like the plague. At the end of my contract, with my account having been in credit over the whole two years, suddenly slapped me with a £2,000 bill, as the meter readings throughout were "estimated", even though they sent meter readers, and I submitted my own meter readings online on several occasions. Said they would investigate but didn't. Ignored my letter of complaint sent a month ago. Awful misleading and must be avoided at all costs. Don't even deserve one star. Who are these people?
Unethical - down and outright liars! Contract cheating Swindlers!Never use this ridiculous cowboy outfit! They will try to have you over a very large barrel on their billing with constant cancelling and reissuing of random made up utility bills and enforce corrupt ways to make you have to pay them - it's just plain wrong, the whole set up is illegal!
***Please stay well away from extra energy.***Tell you liesNever reply to emailsAlways drop call mid conversationbeen 6 months trying to close down my account and move to other suppliers.
Extra Energy are insidious! Do not use them!
Extra Energy's completely rotten sales department will sell you their thieving lies for a quickie new switch sign-up energy contract - THEN they have you - kiss goodbye to your money and vasts amount of your valuable time in trying to unravel their totally fake & fabricated manufactured corrupt billing messes!!
Did not wish to give any stars.This is a hateful utility provider, who use bullying threats and harassment techniques to try to extract extortionate monies based on their incorrectly created usage bills! Non compliant Customer Services who provide no assistance or help!I am leaving Extra Energy, as I will not be put under this kind of wrongful and intimidating pressure and dealt with in this way by them! I would recommend others to follow my lead!
Total dirty pants of an sh*t ar*e outfit!!!Leave well alone!!!!!!
Minus -1000 stars!Nasty utility provider!Had I've read all the bad reviews and known what I was led to believe and conned into signing up too, I would have run a mile!AVOID! They really are a very bad unorganised company!
Extra Energy are a thoroughly Diabolical Company!No aftercare or customer service on your contract once they have you switched and signed over and in their claspMisled and lied to and transferred onto totally wrong utility contractI tried posting an honest review on not trustworthy Trustpilot and they removed it! They only want glowing reviews and not the real truthful negative 👎 ones! Honestly, Don't waste your time on either of these companies! Look elsewhere!
Thieves! Liars! Cheating Fraudsters! Con-artists! Robbers! Scammers!
The WORST company EVER!!!You will have appalling and serious ongoing problems with Extra Energy!They lie to you all the time!Cheaters on contract prices!Customer Service! PAH! A blade of grass would interact with you better!!!DO NOT USE THIS TERRIBLE SHOCKING LYING COMPANY!!!
Extra Energy are shambolic!!!!Tools of the highest order!!!!Never go there! They will royally Stuff you hard!!!Trustpilot are big fat bias liars too!!!!
This is the worst utility company i have ever come across. Doesnt appear to be any structure or systems. When you talk to one person they give you completely the opposite version of events to the last person you speak to. You would assume when you record meter readings on line it should be a simple process to get a bill. Haha dream on! you get an email saying they don't believe your reading can you send them photos. Don't dare assume that this meter reading entered on their system will generate a bill. Silly billy , you have to ring up to request one. Leaving them is another experience - bad one to say the least.
Nothing but Fraud and Threats from Extra Energy!Interestingly, I have noticed another fake trend from them on Trustpilot reviews most recently, they are obviously trying to increase there poor star ratings by asking each new switcher to leave them 5 stars! How can anyone leave 5 stars based on just merely switching to a company and not actually truthfully experiencing a service is not accurate or reliable feedback to others! It's all a big con and I would advise all to leave Extra Energy most definitely well alone and do not trust all what you think you see and read on Trustpilot either! Very Untrustworthy!
I used to work for this company, in case you can't see a general pattern forming with all the bad complaints left about Extra Energy , let me enlighten you further from an insiders point on view stance, we are regularly told to get as many new customer sign ups on contract, with ridiculous offerings of way too cheap rates, mainly to to coax people over to us, then we are told to price increase to what the rates should really be, as soon as possible over a sliding upwards scale period of between 3, 6, 8 and 12 months ongoing, with a steady increase on all new direct debits, so that people won't tend to notice, unless they are really observing their regular energy usage and bills! Does this ring any chords with anyone!? I left my job because of the unethical business processes in place, as I could not live with that level of untruths and wrong doing by Extra Energy! Stay as far away from them as possible!!!
Extra Energy have got to be the worst ultimate energy provider company that I have ever experienced! They are disgraceful beyond comprehension!I would never recommend this absolute debacle to anyone!They have knowingly tried to steal from me, both financially and with my personal time, having wasted hours upon hours, in attempting to unsuccessfully deal with their utter incompetence with my constant incorrect billing, meter readings and tariff rates!Never use them!
I have now left Extra Energy, thank goodness, they are dreadful beyond comprehension!They messed up literally everything and when I say everything, I mean, they even managed to mess up things that I didn't even have with them on my utilities!?Do not use them, for your own piece of mind and wellbeing!
Crooks through and through selling false contracts lieing customer service agents robbing xxxx
This company is just a whole bungling bunch of complete rubbish and totally thick idiots!They will seriously mess up your tariffs, keep repeatedly sending you cancelled and re-made up invoices & you try speaking to them about it to get things corrected! No chance!Oh and like that last people said on this forum, PLEASE DO NOT TRUST ALL THESE '5 STAR RECENT REVIEWS' LEFT ON TRUSTPILOT!!!
Take my word for it & unfortunately my very bad experiences with this lot, leave well alone! Don't even be vaguely tempted to use Extra Energy ever! They will pick your pocket & back wallet very sneaky & hard!