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extraenergy review

Customer Reviews for Extra Energy

Over 600 reviews


Last updated: October 14, 2017 at 7:20 am View the Email we received from ExtraEnergy about this page.

Are ExtraEnergy any good as a gas and, electricity supplier?

Pro’s and con’s of getting your gas and, electricity from ExtraEnergy!

logo removedExtraenergy are very much the new kid on the block at the time of this post. As with any new energy supplier, there will, invariably be a learning curve. There have been quite a few new energy suppliers spring up since the privatisation of gas and, electricity. I don’t see how this one will differ much from the rest.

Extraenergy, promise to deliver low energy prices. But in all fairness to the other unheard of suppliers, they have all been making these price promises. Many of the new suppliers rarely hold on to their promises.

100’s of consumer reviews at the bottom of page

What to do next

  1. Because this company is so new, I would leave other consumers to suffer the consequences of their learning curve. I wouldn’t take the risk of joining them at this early stage. I would most likely go with the next cheapest supplier .
  2. Find out which supplier offers the best service at the best possible price. See our recommendations below.

The safest option!

Ofgem, are the Governing body for comparison sites. All the comparison sites which are accredited by Ofgem are listed here.

You have come this far with your research, so don’t get it wrong now.

You will see that the comparison sites don’t offer a switching service for all of the suppliers. This is because, they either don’t pay a commission to the comparison sites, or some of them may not have paid their bill for commission due!


Some of the newer suppliers charge you in advance and, some of them have received very poor reviews.

Although you may be tempted to switch to the cheapest, please be careful.

I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.

See our top recommended energy deal in your area (more….)

Are you sure you’re doing the right thing? (This is well worth a look at)

  • EDF Energy
  • First:Utility
  • SSE
  • nPower
  • E.ON
  • OVO Energy
  • Sainsburys Energy
  • Co-op Energy
  • Scottish Power

Ofgem Accredited Comparison Sites

If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!


This is a full list of the Accredited sites

Comparison SiteOur RatingsStatusGo There
Energy Smart at EnergylinxLove Heart
Connected to energy systems which give more accuracy on your actual address. This reduces problems during switching process.
get quotes
Energy HelplineLove Heartget quotes
The Energy Shopget quotes
Runpathget quotes
My Utility Geniusget quotes
Simply Switchget quotes
uSwitchget quotes
Unravel Itget quotes
Moneysupermarketget quotes
Switch Gas & Electricget quotes
Quotezoneget quotes

extraenergy reviews:

Quite a few customers have left reviews on the performance from Extra Energy. Please feel free to leave your review below!

Extra Energy statement:

Please ignore this statement. ExtraEnergy are not happy about it being here!

Extra Energy, a new entrant to the UK market, has one mission – to save you money on your energy bills.

Extra Energy aims to give customers the best energy prices in the market, while also delivering superior levels of Customer Service. Extra Energy can do this by combining their wealth of industry experience, with advanced technological systems. This means they can deliver maximum efficiency at minimum cost.


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Average rating:  
 659 reviews
by Julie on extraenergy review
Avoid at all costs

Avoid like the plague. At the end of my contract, with my account having been in credit over the whole two years, suddenly slapped me with a £2,000 bill, as the meter readings throughout were "estimated", even though they sent meter readers, and I submitted my own meter readings online on several occasions. Said they would investigate but didn't. Ignored my letter of complaint sent a month ago. Awful misleading and must be avoided at all costs. Don't even deserve one star. Who are these people?

by Angus Taye on extraenergy review
Swindlers! Broken promises and contractual lies!

Unethical - down and outright liars! Contract cheating Swindlers!Never use this ridiculous cowboy outfit! They will try to have you over a very large barrel on their billing with constant cancelling and reissuing of random made up utility bills and enforce corrupt ways to make you have to pay them - it's just plain wrong, the whole set up is illegal!

by Faisal Khan on extraenergy review

***Please stay well away from extra energy.***Tell you liesNever reply to emailsAlways drop call mid conversationbeen 6 months trying to close down my account and move to other suppliers.

by Fay Dunsmore on extraenergy review
Insidious Company!

Extra Energy are insidious! Do not use them!

by Linda S on extraenergy review
Lies & yet more lies, that's all Extra Energy will do!

Extra Energy's completely rotten sales department will sell you their thieving lies for a quickie new switch sign-up energy contract - THEN they have you - kiss goodbye to your money and vasts amount of your valuable time in trying to unravel their totally fake & fabricated manufactured corrupt billing messes!!

by P Falmer on extraenergy review
Never again with Extra Energy

Did not wish to give any stars.This is a hateful utility provider, who use bullying threats and harassment techniques to try to extract extortionate monies based on their incorrectly created usage bills! Non compliant Customer Services who provide no assistance or help!I am leaving Extra Energy, as I will not be put under this kind of wrongful and intimidating pressure and dealt with in this way by them! I would recommend others to follow my lead!

by Micky Finn on extraenergy review
Rubbish! Absolute garbage Extra Energy!

Total dirty pants of an sh*t ar*e outfit!!!Leave well alone!!!!!!

by Dalius Armstrong on extraenergy review
Rogues of the Energy market!

Minus -1000 stars!Nasty utility provider!Had I've read all the bad reviews and known what I was led to believe and conned into signing up too, I would have run a mile!AVOID! They really are a very bad unorganised company!

by Mr Hallam on extraenergy review
Extra Expensive Energy!

Extra Energy are a thoroughly Diabolical Company!No aftercare or customer service on your contract once they have you switched and signed over and in their claspMisled and lied to and transferred onto totally wrong utility contractI tried posting an honest review on not trustworthy Trustpilot and they removed it! They only want glowing reviews and not the real truthful negative 👎 ones! Honestly, Don't waste your time on either of these companies! Look elsewhere!

by Theresa Williamson on extraenergy review
Sack of incompetent Shysters!

Thieves! Liars! Cheating Fraudsters! Con-artists! Robbers! Scammers!

by Mrs. White on extraenergy review

The WORST company EVER!!!You will have appalling and serious ongoing problems with Extra Energy!They lie to you all the time!Cheaters on contract prices!Customer Service! PAH! A blade of grass would interact with you better!!!DO NOT USE THIS TERRIBLE SHOCKING LYING COMPANY!!!

by Stacey P on extraenergy review
Do not trust Trustpilot reviews about Extra Energy!!!!

Extra Energy are shambolic!!!!Tools of the highest order!!!!Never go there! They will royally Stuff you hard!!!Trustpilot are big fat bias liars too!!!!

by Rachel on extraenergy review

This is the worst utility company i have ever come across. Doesnt appear to be any structure or systems. When you talk to one person they give you completely the opposite version of events to the last person you speak to. You would assume when you record meter readings on line it should be a simple process to get a bill. Haha dream on! you get an email saying they don't believe your reading can you send them photos. Don't dare assume that this meter reading entered on their system will generate a bill. Silly billy , you have to ring up to request one. Leaving them is another experience - bad one to say the least.

by Mr very Angry! on extraenergy review
Fabricating Scam Artists!

Nothing but Fraud and Threats from Extra Energy!Interestingly, I have noticed another fake trend from them on Trustpilot reviews most recently, they are obviously trying to increase there poor star ratings by asking each new switcher to leave them 5 stars! How can anyone leave 5 stars based on just merely switching to a company and not actually truthfully experiencing a service is not accurate or reliable feedback to others! It's all a big con and I would advise all to leave Extra Energy most definitely well alone and do not trust all what you think you see and read on Trustpilot either! Very Untrustworthy!

by Ex-employee of Extra Energy on extraenergy review
Don't use them!

I used to work for this company, in case you can't see a general pattern forming with all the bad complaints left about Extra Energy , let me enlighten you further from an insiders point on view stance, we are regularly told to get as many new customer sign ups on contract, with ridiculous offerings of way too cheap rates, mainly to to coax people over to us, then we are told to price increase to what the rates should really be, as soon as possible over a sliding upwards scale period of between 3, 6, 8 and 12 months ongoing, with a steady increase on all new direct debits, so that people won't tend to notice, unless they are really observing their regular energy usage and bills! Does this ring any chords with anyone!? I left my job because of the unethical business processes in place, as I could not live with that level of untruths and wrong doing by Extra Energy! Stay as far away from them as possible!!!

by David H on extraenergy review
Totally Dissatisfied Customer

Extra Energy have got to be the worst ultimate energy provider company that I have ever experienced! They are disgraceful beyond comprehension!I would never recommend this absolute debacle to anyone!They have knowingly tried to steal from me, both financially and with my personal time, having wasted hours upon hours, in attempting to unsuccessfully deal with their utter incompetence with my constant incorrect billing, meter readings and tariff rates!Never use them!

by Ms. Miller on extraenergy review
Abysmal Shockingly Bad Company

I have now left Extra Energy, thank goodness, they are dreadful beyond comprehension!They messed up literally everything and when I say everything, I mean, they even managed to mess up things that I didn't even have with them on my utilities!?Do not use them, for your own piece of mind and wellbeing!

by G holloway on extraenergy review
Dont use these con merchants

Crooks through and through selling false contracts lieing customer service agents robbing xxxx

by Lindsay Greene on extraenergy review
Extra Energy are thieves!

This company is just a whole bungling bunch of complete rubbish and totally thick idiots!They will seriously mess up your tariffs, keep repeatedly sending you cancelled and re-made up invoices & you try speaking to them about it to get things corrected! No chance!Oh and like that last people said on this forum, PLEASE DO NOT TRUST ALL THESE '5 STAR RECENT REVIEWS' LEFT ON TRUSTPILOT!!!

by Shelia Douglas on extraenergy review
Don't trust this company or a lot of fake trustpilot reviews!!!

Take my word for it & unfortunately my very bad experiences with this lot, leave well alone! Don't even be vaguely tempted to use Extra Energy ever! They will pick your pocket & back wallet very sneaky & hard!

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  • Martin Ramsey
    Martin Ramsey (#)
    October 21st, 2014

    It’s interesting to see that we are now getting some genuine reviews for Extra Energy