GB Energy Supply reviews


GB Energy Supply have ceased trading. Gone out of business. Please see this page for more information. really is too new to pass judgement on in this review. But, a word from the wise!

Why such a low price?

GB Energy LogoMany will switch to this new supplier purely on price. It’s very normal practice for a new supplier to hit the energy market with the lowest prices to gain customers.

If you’ve been smart enough to search for reviews for GB Energy Supply, which you obviously have because you are reading this, then you have the option to switch or not to switch to this new supplier!

The Pro’s

  1. It’s cheap

The Con’s

  1. Not a fixed price
  2. New supplier learning curve

Look out for the top tips

Would I switch to GB Energy Supply?

Definitely not – I would never switch to a brand new energy supplier. There is far too much that can go wrong. I’m not saying this supplier will provide a terrible service, or they will soon increase their prices. But, I just wouldn’t take the risk at this early stage.

So, what would I do?

I would look into the tariffs from the more established energy suppliers. Although there’s very little chance of getting a great deal from any of the big 6. But occasionally, even they can surprise us.

Top tip 1.

The safest option!

Ofgem, are the Governing body for comparison sites. All the comparison sites which are accredited by Ofgem are listed here.

You have come this far with your research, so don’t get it wrong now.

Switching energy supplier can be a good experience. It can also be a bad experience. It’s so easy to click the button which offers your cheapest energy deal. But, think twice before you do this. Don’t ignore the warnings, thinking it won’t happen to you!

This website attracts consumers who are looking for more information on a supplier before they switch to them. It also attracts consumers who are having a bad experience with their supplier.

We receive poor feedback for all the suppliers. We don’t expect any supplier to get things 100% perfect all of the time. But some of the suppliers receive 100’s of poor reviews.

You can reduce your risk of any problems by switching to one of the suppliers listed below and, by switching through on Ofgem Accredited Comparison Site.

You may want to view this before you proceed… Link to a supplier with poor reviews on this website

 

Warning

Some of the newer suppliers charge you in advance and, some of them have received very poor reviews.

Top tip 2.

Although you may be tempted to switch to the cheapest, please be careful.

I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.

 See our top recommended energy deal in your area

  • EDF Energy
  • First:Utility
  • SSE
  • nPower
  • E.ON
  • iSupply Energy
  • OVO Energy
  • Sainsburys Energy
  • Scottish Power

 

Ofgem Accredited Comparison Sites

If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!

ofgem confidence code

This is a full list of the Accredited sites

Comparison SiteOur RatingsStatusGo There
UK PowerLove Heart
Ease of use
get quotes
EnergylinxLove Heartget quotes
Energy HelplineLove Heart
More tariffs available
get quotes
The Energy Shopget quotes
Runpathget quotes
My Utility Geniusget quotes
Simply Switchget quotes
Unravel Itget quotes
Uswitchget quotes
Moneysupermarketget quotes
Switch Gas & Electricget quotes
Quotezoneget quotes

More on new energy suppliers

It’s not without good reason that I wouldn’t sign up to a new energy supplier such as GB Energy Supply. Like I mentioned earlier, new suppliers hit the market with low prices to attract customers. I’m not saying they won’t get everything right from day one, but here’s something for you to chew on. These are reviews from customers who joined another new energy supplier. New supplier reviews

The choice is yours. Are you tempted by the low price? Or would you rather play it safe and, go with a supplier with more of a track record?

Reviews

To get the reviews started for GB Energy Supply, I’m going to leave my own review in the reviews section below. If you have switched to them, please let everyone know what you think by leaving your own review!

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Average rating:  
 96 reviews
by Kennedy Clan on GB Energy reviews
Awful Experience

Terrible energy company. They hiked our bills up three times over three months, plunging our account from being in credit to debit. They sent me random bills that made no sense and then they randomly generated a 'consolidated bill' that conveniently wiped my credit. When I queried this they told me the old bills don't count, only their new updated bill. The customer service is awful and they refuse to allow you to speak to a senior member of staff. Never again.

Clueless

Shocking company, staff are useless no one knows what they are doing or what they can and cannot say. Unprofessional and clueless - AVOID!

by Lawrence Roberts on GB Energy reviews
Started well, but two years in and what a mess

So we moved house and set up a direct debit with GB Energy, At the time I said it was too low. It was half of what we were paying before and that was for a smaller house. The GB Energy representative argued and said it was more than enough. I listened to them. I wish I hadn't. Things were fine to begin with. Two years in, GB Energy go bust and prices start spiraling upwards. Here's where I went wrong. I didn't submit regular meter readings. In hindsight, this was STUPID. I discovered we'd over paid on electricity but drastically underpaid on gas. With updated meter readings we're now over £1K in debit. This is going to make switching more difficult and painful. With further price hikes, we have no choice, we can't stay with GB Energy. Irritatingly, if the direct debit was set at a more realistic level in the first place, we would not be in this mess. I am really annoyed, particularly as they put their prices up just before the winter and didn't change the direct debit amounts. What stared off as a good deal, has some what left us with a nasty taste in our mouth.

by Graham miles on GB Energy reviews
They are refusing to pay bsck my crdit account

GB Energy have refused to pay back my credit account. I cancelled my account in November after they increased their prices three times in as many months, they then took another payment in December then went bust, taken over by another supplier, cooperative recently, i have asked for my money back but they just keep making excuses and now dont reply to my emails telephoning is a joke. Not sure if i will ever get my money but to late for christmas these low cost energy companies are high risk set up by dodgey directors under the cloak of other companies they also ownSo hopefully companies house will ban from being directors but i doubt it. Orgem should take them to court s they are thieves whole stole my money.So Grant Mcdowell Findlay, Brett Austin Trevalyan, Luke Philip and Phillip Darwick thankyou for keeping my money and running off to let some other company sort out your mess.

OFGEM have guaranteed that all outstanding credit payments will be refunded by Co-operative energy.

by j Tilson on GB Energy reviews
npower

I was pushed to the brink of suicide by this nightmare of a company. They over charged me by hundreds of pounds this went on for years. They never cared at all. NIGHTMARE COMPANY crooks.

I'm not sure you have put this review in the right place. GB Energy Supply were only in business for 1 year

by Alfred on GB Energy reviews
No longer trading

Regrettably, after a year of very attractive energy prices, it seems a recent sharp hike in prices has come too late and the ensuing consumer revolt has resulted in GB Energy ceasing trading. I believe never before has an energy supplier gone out of business in this way. I have recently switched to SSE and am wondering what will happen to the significant credit balance I have with them.

Terrible

I switched in September as their rates seemed very good, I left E-on. Turns out GB never switched my gas so I was still being charged by E-on and on their expensive tariff. Have been trying to contact them but they simply do not answer the phone. I sit at my desk at work waiting to connect to customer services for half an hour at a time. DO NOT SWITCH! As everyone has mentioned they are a shambolic company who do not have a clue. When thinking about all the money you may save, think about when they mess it up and how much it will cost you to sort out their mistakes. Mikey Mouse of an outfit

Extremely poor customer service

The prices were attractive so transferred 4 accounts to GB but their standard of customer service is dire so I've now switched 3 of them. The remaining account though is an absolute steal. Ive got an E7 meter but no longer use the night rate much but GB gave me a 12 month fixed rate at 9.87p/unit. So far so good but they have made so many errors which they are reluctant to rectify that I've had to take them to the ombudsman twice and am just starting on a 3rd complaint to OSE. I've been awarded compensation payments but it's been a load of hassle. I quite enjoy complaining and hassling with power companies who I regard as little more than spivs but if you don't enjoy it avoid this company. They are always full of apologies and promises to improve standards 'going forward' as they like to say but nothing improves. Be warned.

by Peter Milford on GB Energy reviews
? Sham company?

Nobody answers phone. Stock e-mail response to complaints, saying they take customer service seriously, (but never deal with complaint). I transferred to them one month ago (two direct debits now) but they have yet to give transfer meter reading to previous supplier who owe me over £100. EVENTUALLY got to talk to an operative who would not take my name and said all their systems were down and they could not do a callback to deal with my query. Useless, if not actually suspicious.

by Tom Brewer on GB Energy reviews
Non-existent customer service

I joined around a year back on a good rate. Initially they messed up the gas transfer so i had to chase that. Eventually that got sorted and i went through the year with no need to contact again. Until i went to leave that is. I transferred my duel fuel supply to another company at the beginning of October, expecting to get my £400 off account credit balance refunded pronto. Unfortunately they have continued to bill me and when contacted said I never transferred the gas across, and so put me on a single fuel tariff. So now I pay for gas twice. I contacted my new supplier who confirmed that they are my supplier on the national supplier database, that GB have access to this, and they should perform a delayed account closure. I have tried to contact GB today to ask why they are not able to confirm this on the database, but so far i simply cannot get through after 40 minutes on hold. I think this will go on for a long time, with me 400 quid out of pocket and many many phone calls. I'm fuming.

by Darren on GB Energy reviews
GB Energy = 100% Pure rubbish

In 6 months i ran up a credit of £85 - so they INCREASED by monthly DD by £10
tried to call to question it - took 39 minutes to answer
then the useless call centre chimp apparently couldn't do anything about it.

Do your self a favour and get you energy from somewhere else

a pitty 1 star is the lowest rating - that's 1 more than they deserve

by Paul Black on GB Energy reviews
Awful service

The price was great but they failed to migrate my gas on a dual fuel account. I had to do all of the chasing. They set my monthly payment too high and they have a policy of holding on to a minimum of £150 of credit even when i was paying £70 per month for summer energy bill rarely over £30. Calling the customer services line i have had an average wait of over 30 mins listening to crap jazz music. Im currently waiting on line to get the £336 of credit they owe me since I left them two weeks ago. Dont touch them until thet up their game.

by kirsty on GB Energy reviews
not contactable-awful service

Absolutely awful service... for anybody that likes to be able to contact their energy company, I do not recommend GB energy supply.Over the last few weeks (so I've given them time to respond) I have made three phone calls without being connected, three emails via their automated forms, a tweet and an FB message but still no reply in regards to the £300 that is owed to me.I will be moving out soon and need to cancel the service, and my experience and reviews I am reading is causing a lot of concern that the DD will continue to be taken and they will ignore my cancellation message.

by James Gillespie on GB Energy reviews
Awful - Avoid

3 months ago they may have got 3 stars however they have deteriorated fast. Average hold time over the last month is around 25 minutes. When you do get through to someone, they appear to have no knowledge whatsoever of anything that isn't included in their script. They refuse to give out manager names or contact information.Even had they not increased my costs by over 25% in one hit - I'd be leaving them due to their poor poor service. If they can't support their existing customers why the heck are they bringing on new ones?

by stuart on GB Energy reviews
From top to Bottom

From top class to ...BOTTOM OF THE CLASS in one yearService LIKE SCOTISH POWER AT ITS LOW POINT,Search around you can do better than this

Poor service

Like many others here GBE have increased my monthly direct debit 2 days into my contract, but I'm on tariff Fixed crystal 12 and my energy use is less than normal due to the mild weather. They claimed the increase was because my consumption is higher than anticipated, based on just ONE set of meter readings! This is obviously standard practice and I've complained in writing. Looking to switch again now, to one of the big six.

by Kevin Harper on GB Energy reviews
Price increases

Recently joined, they took my first direct debit then I tried to contact them because I needed to supply the readings but was unable to do so online because they had not set this up, found it impossible to get through to them so sent an email and they did respond and set the facility up to provide my readings but as soon as I provided my first meter readings they sent me an email to say they were increasing my monthly payment and I've only been with them for a few days and provided them with the figures on how much gas and electric I have used for the last 12 months, so this doesn't look good. Not very happy.

by Huntington on GB Energy reviews
HORRENDOUS SERVICE

We recently took out our energy supply with GB energy as we believed with them being a local company we would receive good customer service. I have some questions to ask them so I have tried to contact them by phone on numerous occassions at different times of the day. On each occassion I have been unable to speak to a customer service officer as the lines always say they are experiencing a high volume of calls. I have tried the different options with no effect. On each occassion I have been on the phone for up to 45-50mins at a time over a week period with no answer. I have also sent my concerns via the website with no response. This we find very concerning. As a result we have swtiched our energy supplier and we will be making a complaint with the energy onbudsman.

by paul ryan on GB Energy reviews
Price hikes and overcharging

Have had problems for the last 4 months with GB overcharging or raising prices. I recently went onto a fixed 12 month rate and after one month they sent me a 'review' letter saying they are increasing the charge by over 50%! They have also double billed and overcharged me on monthly amounts. It takes a lot of time and energy trying to sort out problems with them - I have tried for over 2 hours today to get through by phone and got no answer/gave up and it's typical to spend over 1/2 hour on the phone trying to get them to correct overcharging mistakes. I'm tired of dealing with this and am now looking to transfer..had enough!

Thank you for leaving a review for GB Energy. This review is a perfect example for the reason why you should do some research on your prospective supplier and their tariffs. GB Energy were not offering a fixed price tariff. They are free to increase the price on any tariff which is not a fixed price. Please be aware that EAS UK give direct advice on suppliers and their tariffs. For future reference, if you can't find the information you are looking for, you can contact us through the comment section on most pages of this website!

by William on GB Energy reviews
Beware

Shocking company to deal with. Originally transferred both gas and electricity to them (at least I thought I had) and direct debits were set up. Called my old supplier to give readings and make sure everything was squared up - they told me they hadn't been contacted regarding electric. I called GB who told me everything was underway and there were no problems. 2 months later I got a letter from GB advising of a massive price increase. I tried to put in my meter readings online to find it would not accept an electricity reading so called them and was told due to a systems glitch my electric had never been transferred. I am in the process of switching away from them and have received an email from them that my direct debit is being increased by 50% despite my overpayments to them (I have cancelled the DD at my bank) but I can't get hold of them despite trying every day this week, I'm on hold trying to contact them now and have been in the 'queue' for 35 minutes. I wouldn't touch these cowboys with a barge pole

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16 Comments

  • paul beckett (#)
    July 12th, 2015

    Having read comments on GB energy I think I will wait till they have got their house in order before I change to them and started hearing more positive comments.
    Having changed from most of the large energy companies over the years I don’t think they will be as bad in the long run.

  • Gill Bates (#)
    August 6th, 2015

    Changed to GB Energy in May. Switch over went ahead as arranged. As someone else said first reading I had to phone through but not a problem. Since then had to give readings which I did online with no trouble. Then received my statement as they said I would. Not tied to any contracts so if prices go up not a problem I can just change. If prices don’t go up my saving will be approx £300 for the year. Well worth giving them a chance.

    • Anne - West Yorkshire (#)
      September 1st, 2015

      Afternoon,

      I read with interest your comments on changing to GB Energy in May, I am thinking of switching over to them from British Gas and wondered if you are still happy with them ?- your feedback appreciated.

      Anne

  • Mariscalcus (#)
    August 21st, 2015

    Having just had my British Gas gas payment increased yet again went onto a comparison site and found that GB Energy were the cheapest for both gas and electricity with a combined saving to me of £1,200 a year! Unbelievable. So I switched. Piece of cake – the call was answered immediately and the gentleman with whom I dealt could not have been more efficient. All done within 15 minutes. Early days but anything will be better than being ripped off by BG. Who needs a fixed rate contract when prices could drop and if they rise I can do another comparison since GB do not lock me in.

  • Tom (#)
    September 4th, 2015

    I switched to GB Energy and had no problems either with admin or website.

    Any company that does not charge a fee for leaving and is still cheaper than a fixed contract is ok by me.

  • A.Marsh (#)
    September 16th, 2015

    In the process of switching to GB Energy, nothing unusual so far and proceeding normally, waiting to give first readings. What appeals? Saving @ £300 per annum, how do they achieve these savings? By cutting advertising and sponsorship budgets and providing simple cost effective service without spurious customer offers, Oh, and not paying for comparison sites to promote them. How do they fail? by wasting money in the same manner as established energy companies alienating potential customers and Why on earth should they do this. I am willing to give them a chance as you are not tied into a fixed contract, whats to lose? If you don’t like them switch away no harm done.

    • kive (#)
      October 19th, 2015

      The idea of a fixed tariff us that when the price p/kw goes up (which happens very often by all the service providers at the same time) you stay with your fixed price till the end of your contract, so if you wont to wait till the price goes up and only then make a fixed contract you might have missed your chance for a GOOD deal! so my say is a big NO to all variable tariffs…

  • B Taylor (#)
    October 4th, 2015

    Joined GBEnergy in August. Tried to logon to submit readings in Sept but could not. Told by GB that the it would not be possible to logon until end of October. Why have customers not been informed about this on the website or by email. A bit concerned about what’s going on in the company.

  • PMUK (#)
    October 18th, 2015

    Switch over to GB Energy went smoothly. Promised good savings over British Gas. Now here’s the thing: I won’tknow whether my bille really are cheaper until I get a bill from GB Energy. So far (October 2015) no bills on the website. They state that they are struggling to cope through their website with the large influx of new customers and working to update their systems. I know what I paying by way of a monthly charge, but I don’t know how much energy that is buying. Jury is out on this company until they start becoming accountable.

    • Marillion (#)
      November 12th, 2015

      I have also just recently changed and was told I would be able to view my usage online, this is not true. All you can do is enter your meter readings and the Profile button does nothing. I managed to work out the url and the page just shows you name and address.

      Been with them a month now so expecting my first statement detailing my usage to be emailed to me shortly. Really disappointed with the web site because you can’t view your power usage and credit etc.

      If I don’t get a statement detailing usage and credit etc I will be leaving them and going to the second cheapest supplier.

  • Michelle marriner (#)
    October 22nd, 2015

    Took money from my bank account.then couldn’t transfer now denying taking money so lost out on. £70

  • Linda Wright (#)
    November 7th, 2015

    Switched to GB Energy in February 2015 paid £69 by dd for 6 months only to receive a demanding bill from my old company for electricity for over £600. It transpired GB energy had not switched my supply but had been taking payments and I was still being supplied by my old company Scottish Power. August 2015 GB Engergy contacted to rectify the problem, was promised it was resolved, still no supply, one further payment taken from my account, no electricity supplied and I’m still being billed by Scottish Power at a tariff I don’t want to be on as I thought the switch had been made months ago to GB! Unable to contact GB outside of my working hours or weekends. Poor customer service, this company needs to get it’s act together. I’ve paid out over £400 in total to them and have been refunded just over £200, I’m still owed around £173 for utilities that have never been supplied. Shocking!

  • Katie barttelot (#)
    November 27th, 2015

    I switched 4 months ago and have t price drops since then. I am saving considerably over previous supplier .
    Their web site is primitive but and limited but all I really want to do is submit metre readingts..lide is too short . Bills are easily understandable.

    Email responses with 24 hours and customer service answered within 5mins and sensible response. I am delighted

  • Jenny Morgan (#)
    December 4th, 2015

    Everything went smoothly with my changeover to GB Energy from their side. I’ve had an email asking for monthly reading to be done by end of this month. SSE however seem to have missed the fact that I changed electric so I phoned GB to confirm both gas and electric were now with them. Call was answered extremely quickly but their system was down so advisor said they would call me back when it was up – which they did about 20 minutes later. Confirmed duel changeover so tried to contact SSE, phone constantly busy, instant chat not available due to being too busy (as I have always found) – sent SSE email (says response in 48 hours – now 4 days later and heard nothing.

    Thankfully I am saving around a third of my bill with GB – I actually take meter readings each week and work it out myself which isn’t difficult and takes a few minutes.

    Had I not cancelled DD with SSE then I am sure they would have taken yet more money from my account even though I am currently waiting on a refund on both electric and gas.

    I certainly can’t fault GB Energy and am recommending it.

  • Bob (#)
    December 18th, 2015

    Contrary to some of the negative comments here my own experience has been problem free.
    Switch was very efficient, regular emails to update progress, switch date advised and honoured, telephone queries dealt with promptly and effectively.
    Bills are clearly laid out, easy to understand.
    One of the “cons” in the summary above mentions ‘no fixed rate’. Why would anyone want a fixed rate at present, surely you would only consider a fixed rate when you expect prices to rise in near future!
    All in all, this company provide lowest energy prices (and lowest daily standing charges) and good service. Not many can say that at present!
    There are no tie ins so if that changes I can switch again without penalty.
    I’m very glad I found this company and decided to give them a trial.

  • Frank (#)
    January 5th, 2016

    Switched n early Dec hd a request for a monthly meter reading,submitted electricity OK but it came up with an error for the gas,tried ringing to sort out the problem they never answer the phone I have spent hours on hold and they haven’t answered my emails.
    Defnately wouldn’t recommend them!