Avro Energy Reviews

Avro logoAvro Energy were new to the domestic energy market in December 2015. As with many of the new energy suppliers, they have entered the market with very low prices.

At the time of this review, we don’t have enough information to rate this supplier. We do wish them all the best in the energy market and, hope they don’t experience too many problems with the learning curve that many other new suppliers seem to let their customers down with.

What next?

If you are prepared to take your chances with a new supplier to get a low price, then you should switch to this supplier on their own website!


Energy supplier switching shouldn’t be taken lightly. You have made the effort to look for reviews for this supplier. Now, please take the few minutes of your time it will take to read everything on this page. You will then be in a better informed position to make your decision!

The safest option!

Choose a supplier which has more of a track record. Switch directly to that supplier through their own website, or go through an Ofgem accredited comparison site. Ofgem, are the Governing body for comparison sites. All the comparison sites which are accredited by Ofgem are listed here.

You have come this far with your research, so don’t get it wrong now.

Switching energy supplier can be a good experience. It can also be a bad experience. It’s so easy to click the button which offers your cheapest energy deal. But, think twice before you do this. Don’t ignore the warnings, thinking it won’t happen to you!

This website attracts consumers who are looking for more information on a supplier before they switch to them. It also attracts consumers who are having a bad experience with their supplier.

We receive poor feedback for all the suppliers. We don’t expect any supplier to get things 100% perfect all of the time. But some of the suppliers receive 100’s of poor reviews.

You can reduce your risk of any problems by switching to one of the suppliers listed below and, by switching through on Ofgem Accredited Comparison Site.


Some of the newer suppliers charge you in advance and, some of them have received very poor reviews.


Although you may be tempted to switch to the cheapest, please be careful.

I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.

What would you like to do next?
Get a free Amazon Gift Certificate when you switch supplierView this page
Avoid becoming another consumer with a horror storyView this page
See the top recommended energy tariffs in your area. (This is updated whenever a new tariff is introduced)View this page
Energy supplier performance results now inView this page


  • EDF Energy
  • First:Utility
  • SSE
  • nPower
  • E.ON
  • Bulb Energy
  • Green Star Energy
  • OVO Energy
  • Sainsburys Energy
  • Scottish Power


Ofgem Accredited Comparison Sites

If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!


This is a full list of the Accredited sites

Comparison SiteOur RatingsStatusGo There
Energy HelplineLove Heartget quotes
EnergylinxLove Heartget quotes
UK PowerLove Heartget quotes
The Energy Shopget quotes
Runpathget quotes
My Utility Geniusget quotes
Simply Switchget quotes
Unravel Itget quotes
Uswitchget quotes
Moneysupermarketget quotes
Switch Gas & Electricget quotes
Quotezoneget quotes

Customer Reviews

If you have switched to Avro Energy, then please leave your review below. I’m going to start them off with a 2 star review. Once they have proved their efficiency in the domestic energy market, I will rate them accordingly.

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Create your own review

Average rating:  
 56 reviews
by Jennifer on Avro Energy Reviews
Excellent energy company

Switch to Avro earlier this year and haven't looked back. Smooth transition, didn't have to do anything once initial info supplied to them, and online portal easy to access. Great comms too as well as being cheaper. Use them!!!

by Gareth on Avro Energy Reviews
Staying with Avro

Spoke to the renewals team and they offered me a great tariff. I'm happy had no issues so staying with them for another 12 months

by Jim Maxwell on Avro Energy Reviews
Happy so far

Switched over yesterday as planned. Cheap prices and customer service is good. Sometimes can take a couple of days to get a reply by email but on the whole very happy

Unprofessional service

When my contract nearly expired, I tried to switch my supply to other supplier. But they keep on rejected my switching for many times after I had paid them all the balance. They allow my gas supply switch, but still rejected my electric supply. When I called them, they kept on lie to me that my new supplier did not send them reapplication. It is very unprofessional service.

by Marcus on Avro Energy Reviews
Would Recommend

I switched my gas and electricity to Avro late last year. I have been very happy with the switchover no issues and billing has been accurate based on my readings after receiving the reminder in the month. Have recommended Avro to friends and family


We are in credit with summer coming when we will use less electricity. Asked for refund, they said they would give what amounted to 2/3 of the amount but only 1/3 was given. Still waiting for the rest.

Renewed another 12 months

Been fantastic haven't had to get in touch in 12 months just spoke to the renewals department and I've renewed for another 12 month fixed deal!!

by John Haines on Avro Energy Reviews
Easy Switch

Switched to Avro Energy on the simple and go tariff. Took 5 minutes and saving me £50 a month than staying with EDF

Switched over but poor service

I switched over to Avro at the start of February and although DD was taken in advance which i was not aware of everything looked promising.I supplied all required meter readings etc on time, however 44 days later my previous supplier cannot provide me with a final bill due to Avro not agreeing on final meter readings with them - well to be more precise they have agreed on the gas and just not bothered to respond to the electricity one! They have tried to blame Npower on the delay saying they have not received neccessary information on my electricity meter etc, but I have spoken to Npower and this is not the case as all info requested has been provided. I have been promised a call back by the end of the week... not holding my breath.... if they dont call me by friday afternoon I guess I will be phoning them back again and probably going to be stuck in a phone queue for another 40mins! Wishing I had not switched to Avro now... if i had used someone else I would have had my final bill and money refunded by now! FUMING!!!!!

by Christine Playford on Avro Energy Reviews
Avro like to keep customers money

I have been with this company for just two months for dual fuel. My monthly Direct Debit far exceeds my usage. I asked for the amount to be lowered accordingly. I'm told by their customer service, that I can only ask for a review of my payments once I've been with them for between 4 - 6 months. It is I who has to make the request, they appear not to check and adjust accounts automatically if you are in high credit. I've been threatened with two lots of fines if I stop the Direct Debit in order to bring my payment plan in line with usage. I am sure if I owed them money they would soon adjust the Direct Debit to cover any shortfall.

by Judith White on Avro Energy Reviews

Excellent utility company, best I have switched to over the years. I am still paying the same price they quoted 12 months ago when I started. Definitely recommend.

by Jeff Hollingworth on Avro Energy Reviews
Good so far

Switched last September 2016. Much cheaper than edf. Pay £67 monthly for 3 bed house dual fuel. Yes paid up front but now £40 debit over winter so swings and roundabouts. Have not been chased for more money and should come out evens by end of summer. Billing/customer service excellent. No problems so far

by Jeff Hampton on Avro Energy Reviews
New Switcher

First time I've switched supplier and have to say annoyed I hadn't done anything earlier. Switch was completed on time as Welcome Pack said and Avro handled everything. Have recommended to family and friends

by Alex Grimstead on Avro Energy Reviews

Have been with avro for a year with no problems until now. I can get a cheaper deal with affect energy but avro have objected to us leaving so now the new supplier can not continue the switch!!!!! why????? Bloody furious

Very happy

Switched to AVRO from EON and been very happy. All went well and saving £25 per month. No issue so far. You do get charged the first month up front.

by Peter Rafferty on Avro Energy Reviews
Excellent Company

I switched supplier in October last year and have been impressed with Avro. Customer service is quick to respond via email and monthly billing is good. Manage my account online and have only had to get in touch with them once

by Howard on Avro Energy Reviews
Great Customer Service

Since swapping there have been a couple of billing issues but these were sorted quickly. Customer support person quickly understood the problem and got them sorted on the spot.Together with the lowest cost for dual fuel makes Avro a great choice.

by Chris Walker on Avro Energy Reviews

Switched in November 2016 when my fixed deal with e.on ended. Avro were £23 P/M a month cheaper than what e.on wanted.Switch was really easy. I had to call up because the property is fairly new and the address didn't come up, they handled it effeciently and we really friendly.Never had any issues with billing and everything has been perfect so far.


Started with them in the middle of last year 2016 as i had bought a property and found to be cheap, I then found out that my electric meter was broken and they happly put a new one in around october and they ask me for my meter reading every months and now its March 2017 and still havent had a bill generated and according to my online account i'm £500 in credit 2 phone calls in janurary and few emails reguarding for them to generate me a bill but still no joy of to another company I go so please stay away

by Simon Warren on Avro Energy Reviews
All fine

I switched to Avro Energy a year ago as they were far and away the cheapest offer on the market for me. The switch was painless. When I have called them they answered the phone promptly and dealt with my query. The billing was a little bit "quirky" at the beginning but this has now been improved. I have just renewed for another year and although the price has risen they are still competitive and £00's cheaper than traditional suppliers. Changing to the new tariff was done by email and once again everything was dealt with promptly and efficiently.

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