Iresa Energy is another new kid on the block. Should you really pay attention to the reviews? Find out what we think!
It would appear that energy suppliers are popping up all over the place these days. So who are Iresa Energy? Will they do a better job than all the other suppliers?
We know that energy related subjects are quite boring, but if you are thinking of switching your energy supplier, please read all the information on this page. You will then be in a better position to make an informed decision on what to do next!
Now that Iresa Energy are starting to get a footing in the energy market, the reviews are coming in. (See bottom of page for customer reviews)
Company Director: Adeniyi Oladeji
Registered office: Concord House, Nottingham, NG7 7FF
Many will switch to this new supplier purely on price. It’s very normal practice for a new supplier to hit the energy market with the lowest prices to gain customers.
I’m a bit concerned about the very low prices that some of the new suppliers are offering at the moment. There’s a couple of things you should know about.
I’m not saying this supplier will fail their customers. But, it is early days for this supplier!
Definitely not – I would never switch to a brand new energy supplier. There is far too much that can go wrong. I’m not saying this supplier will provide a terrible service, or they will soon increase their prices. But, I just wouldn’t take the risk at this early stage.
I would look into the tariffs from the more established energy suppliers. Sometimes, even the big 6 can surprise us with low internet prices!
Switching energy supplier can be a good experience. It can also be a bad experience. It’s so easy to click the button which offers your cheapest energy deal. But, think twice before you do this. Don’t ignore the warnings, thinking it won’t happen to you!
This website attracts consumers who are looking for more information on a supplier before they switch to them. It also attracts consumers who are having a bad experience with their supplier.
We receive poor feedback for all the suppliers. We don’t expect any supplier to get things 100% perfect all of the time. But some of the suppliers receive 100’s of poor reviews.
You can reduce your risk of any problems by switching to one of the suppliers listed below and, by switching through on Ofgem Accredited Comparison Site.
Some of the newer suppliers charge you in advance and, some of them have received very poor reviews.
Although you may be tempted to switch to the cheapest, please be careful.
I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.
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|Avoid becoming another consumer with a horror story||View this page|
|See the top recommended energy tariffs in your area. (This is updated whenever a new tariff is introduced)||View this page|
|Energy supplier performance results now in||View this page|
Ofgem, are the Governing body for comparison sites. All the comparison sites which are accredited by Ofgem are listed here.
There are many comparison sites out there. You have probably only heard of the ones which advertise on TV. But has your comparison site been accredited by OFGEM?
You may be surprised to learn that, the comparison sites that you are more familiar with, are not actually accredited by OFGEM. This is the Government Office for Gas and Electricity Markets. Many of the comparison sites don’t meet the criteria as set out for the OFGEM accreditation!
If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!
This is a full list of the Accredited sites
|Comparison Site||Our Ratings||Status||Go There|
|Energy Smart at Energylinx|
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|The Energy Shop|
|My Utility Genius|
|Switch Gas & Electric|
It’s not without good reason that I wouldn’t sign up to a new energy supplier . Like I mentioned earlier, new suppliers hit the market with low prices to attract customers. I’m not saying they won’t get everything right from day one, but here’s something for you to chew on. These are reviews from customers who joined another new energy supplier. New supplier reviews
The choice is yours. Are you tempted by the low price? Or would you rather play it safe and, go with a supplier with more of a track record?
To get the reviews started for Iresa Energy, I’m going to leave my own review in the reviews section below. If you have switched to them, please let everyone know what you think by leaving your own review!
Submit your review
This is the worst energy company I have ever used. They have my first meter readings wrong after 5 months 6 phone calls and 4 e-mails that they have never replied to, its still wrong. Takes ages to get through to customer services then staff are not at all help full.
After some initial problems with "validation of meter readings" thing have gone swimmingly. I find the prices cheap, the web site perfectly easy to follow, new bills posted promptly, and the phone calls have all been answered promptly and courteously. Long may it continue.
I was highly critical of Iresa's ability to take on a non-standard installation (3rd party gas infrastructure). Their communication skills were below zero. I contacted them today on a minor matter and they answered the phone in less than 5 seconds and dealt with my query quickly and professionally.
I have been trying to get my gas & electric credit since 31/05/17.Moved home submitted readings on 30/05/17 & waited for refund.have contacted them several times by e.mail & phone chasing this refund to no avail.Finally on 04/08/17 told would be getting refund but upon checking they have billed me up to 30/06/17 even though i was not in property.Escalated complaint again & phoned them up again to speak to a member of complaints team to try to sort out problem.Was told this was not possible as there was no number for complaints team as they do not have telephones.I do not find this credible .Still no refund & no way to contact their complaints department.AVOID THIS COMPANY LIKE THE PLAGUE.
I switched to Iresa in April 17 and haven't had any problems so far. I was with Scottish Power before and had them look after several houses. I took each account away from them and put with someone else as their customer service was terrible!!!
Honestly the worst energy company I have ever dealt with. It's no suprise their rates are so low. They admittedly guessed my gas reading even though they were provided with them at the start of the term. And it took them 10 weeks to attempt to resolve it and then they claim they need another 10 weeks to resolve it. Complete incompetence. Its also worth noting that there telephone wait times are horrific - avoid like the plague.
Dismal customer service, incompetent staff, systems not fit for purpose. Avoid!
If tempted by cheap tarrif and reasonable standing charges, be prepared for woeful customer service and horrendous billing. Despite sending meter readings as requested on a monthly basis and well within the time frame, these are never taken in to account and IRESA claims either to 'not have received meter readings in time, or that 'meter readings have been sent for validation', which seems to be the case month after month. Suspect serious cash flow issues within this company and would strongly urge Ofgem investigation and would seem to be heading the same way as beleaguered GB Energy!
Been with them 4 months. Still not got my meter po Nhs on my online account so the money is mounting up. When you phone you wait nearly 2 hours to speak to a advisor to get nowhere pointless. You raise a ticket they ignore it. I had to go to ofgem to get anywhere . With them customer service is the worst I've ever seen avoid if possible unless you wanna get ignored and pay your bill yearly
Have had no problems at all with switching to Iresa. Now been with them over 10months still great. I would have given them 5 stars however their website is pretty poor.
Been with them about 1 year. No problems.Thanks
Website slow. Long waits on the telephone so sent in ticket. Not always quick to respond. Faceless company. Went on tonight and it took ages. Faced with an old portal directing me to a new site. There it asked to renew DDR. No explanation and no notivce gjven of these changes. Raised w ticket for an explanation. The wirst customer service ever. AVOID. You get what you pay for and here it is a conplete and utter mess. Its a good job they dont handle gas or elecricity as they are utter clowns bar none.
As the title says. I have never experience anything as bad as these. If you want to avoid months of time, stress and problems,you should avoid. So please to have ended a 4 month nightmarish experience. It's a mystery how a company like this can be in business. Perhaps the shocking level of customer service is why it's reported in the press that Ofgem have stopped them taking on new customers. I wish I had been stopped. Sadly I have had to give 1 star when 0 would have been too much.
Switched to Iresa in May 2017 after my then supplier hiked prices by 40%!Prompt emails received and switching occured within 2 days of promised date due to meter adjudicator taking longer than anticipated to validate my readings. The only issue was that I have an Economy 7 meter and they (adjudicator?) massively overestimated my night consumption to cover the 2 day delay. It took 2 months of me putting in erroneous meter readings (1KWh higher than previous) to get meter to catch up as you cannot submit readings less than those previously recorded!Contacting Iresa was not a fast process but they eventually responded through website. Their new website is a big improvement on earlier versionOverall despite the initial teething problems I am now enjoying good prices and the issues I have had are not terribly significant ones overall. Perhaps now the price hikes have subsided they are more able to cope with workload but don't be surprised if there are delayed responses.
Switched to Iresa in February 2017 and i have to say everything has run like clockwork. No issues with the switchover and the online facility is simple and excellent, even more so now they have updated their Self Service section. Meter readings have been sent myself each month and always been accurately recorded and most importantly of all i have save a shed load on my energy. Here's hoping they can offer me another good deal next February !!!
I moved to this supplier last july. I thought everything was going ok. I'd set up my direct debit. I sorted the online bill, a few hiccups as my gas took 2 months to move over. Then last month I saw it.... they'd not been taking my direct debit payments. They'd take july's last year and that was it. Looking closely at my account they've charged me interested on the amount owed, not emailed me to say that I had no direct debit set up, no letter nothing. The online account is quite hard to follow. I'm not a novice at switching energy accounts, I tend to switch every 2 years. My emails from them and the initial phone call asking what had gone on has placed the blame with me. They told me that I cancelled my direct debit. Bank says it's still active yet Iresa has failed to take the money. I now owe just under £2000. This is a complete shock to me. I've gone to the OFGEM in the hopes that something can be done. I feel that I need an apology for them blaming me for their mistake, a refund on the interest charged and some sort of arrangement on the money owed so that I can move away from them as fast as possible and go with a more reputable company like first utility (my previous company of 2 years).Please DO NOT TOUCH THIS COMPANY. Stay as far away from them as you can.
I switched away from Iresa after 10 weeks because they ignored my emails.Even after my final bill I was in credit but they still took their monthly direct debit.I cancelled this direct debit at my bank to stop them taking more and sent Iresa weekly reminders to refund me which they ignored.In my final email I said I would be complaining to the Energy Ombudsman,3 days later they refunded my money.I think that reveals their attitude to customers.Also,their website often wasn't working well and I couldn't log in.I will never go back to Iresa no matter how cheap their prices.
They have the cheapest prices but that is for a reason... if you ever want something done it won't happen. I moved 6 weeks ago and sent off final readings. It took them 4 weeks to put the electricity reading into the system but they're still unable to put the gas reading in for some reason, so my account can't be closed and I'm still owed quite a bit of money. Giving it a week before going to the energy ombudsman.Next time I'll pay more for that peace of mind that somebody's system actually works.
I switched in March and have had nothing but problems. They ignored my switch over readings and used some they had made up themselves which artificially increased the bill as my new tariff is dearer than my old one, I sent around 30 e-mails trying to get problems sorted out, I still haven't succeeded, and trying to speak to someone on the phone is almost impossible. My £314 rebate from my previous supplier was held up for three months because of Iresa incorrect information. Their web site is very poor and accessing your account very difficult. A total nightmare !
I switched to Iresa When they first set up the business and have not had any problems except once when on line meter readings couldn't be taken but I had been emailed about this. I have since signed up again for thgas and electricity and everything is ticking along as it should. I did have to ring them a couple of times and was kept waiting for half an hour, but when I questioned this waiting time the person answering the phone was very apologetic and said this was being addressed and were taking on more staff. However my query was dealt with efficiently and sorted. With all companies there are difficulties for some people changing suppliers hence low rated reviews, but they are a very low cost supplier and you are given 3% on money held in your account. I am emailed for readings and bills are generated so I know exactly what I am paying for. I am happy to be with Iresa and not had the difficulties that other customers seem to have had.