How to use this chart to help you choose an energy supplier
The most important piece of information is in the column marked “Complaints reported to consumer bodies per 100,000 customers” . Select a few of the suppliers with a low complaints ratio, then go to an OFGEM Accredited Comparison site to see which one of these suppliers is offering the cheapest online tariff.
Choose a supplier which has:
|Supplier||Established||Complaints recorded by supplier per 100,000 customers||Complaints reported to consumer bodies per 100,000 customers||Score out of 100|
|SSE, Scottish Hydro, Southern Electric, SWALEC, Ebico, Atlantic, M&S Energy||1998||1577||27.2||95|
|British Gas, Sainsburys||1986||1518||79||85|
|iSupply||2012||1438||Not recorded *||20|
|Green Energy||2001||34||Not recorded *||30|
|LoCo2||2009||419||Not recorded *||25|
|Green Star Energy||2013||705||459.9||55|
|Better Energy||2011||583||Not recorded *||55|
|Octopus Energy||2015||238||Not recorded *||40|
|Zog Energy||2013||139||Not recorded *||40|
|Places for People Energy||2015||Unclear. Not recorded in the same manner as other suppliers *||19||50|
|E Energy||2013||142 Not updated for current period||27||55|
|Avro Energy||2015||Not recorded *||Not recorded *||10|
|Iresa Energy||2016||Not recorded *||Not recorded *||10|
|GB Energy Supply||2015||Not recorded *||Not recorded *||10|
This data has been compiled with information from Citizens Advice Bureau, Energy Ombudsman and OFGEM.
* Marked information has not satisfied our investigation into the results. These results have been made available to OFGEM
Complaints recorded by supplier per 100,000 customers
Most of the complaints in this column are not serious complaints. Some of the suppliers probably even record the fact they have a customers name with the wrong spelling. It’s a good sign when you see complaints in this column, it means the supplier is not trying to hide anything.
This column should have more complaints registered than the next column!
Complaints reported to consumer bodies per 100,000 customers
This is the important column. These are complaints the supplier has not given the customer an acceptable resolve for, so the customer has sought third party intervention.
This column should have less complaints registered than the previous column!
We have awarded points out of 100 to help you with your choice of supplier. A good rule of thumb would be to select a supplier which has 70 or more points.
Some of my thoughts whilst putting this together
I really wanted to award more points to OVO Energy, but they have let themselves down by not being upfront with customer complaints reported to them. They couldn’t have possibly recorded all of their complaints. It’s just not possible to have 79 complaints per 100,000 customers and, have 90.3 complaints reported to third parties.
Also, I may be being a bit unfair to Places for People Energy. They are showing the least complaints at 19 per 100,000 customers. But I believe this to be the case because they haven’t accumulated a lot of customers yet.
Some of the newer suppliers have not recorded their complaints yet, but they should have done so. This is part of the OFGEM licence conditions.
I’m not sure what’s going on with Scottish Power. As one of the Big 6 original suppliers, they shouldn’t be going down this slippery slope.
British Gas customers really need to get to grips with what’s going on. There’s nothing wrong with their service. As the biggest supplier (They inherited all the customers at the start of privatisation), they are managing to hold onto the customers who are reluctant to switch their supplier. They are the ones paying the most with their Standard Energy Tariffs. British Gas can also capture the customers at the other end of the market. That’s the ones who like to shop around online for a cheaper energy deal. They have this end covered through the Sainsbury’s Energy brand.
If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!
This is a full list of the Accredited sites
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