How we award points to suppliers


Points based on performance, accurate information, length of time in business.

 

To give you a guide of the safest suppliers to choose, we have awarded points in the following manner.

Up to 30 points for time in business:

  • 0-2 years   10 points
  • 2-5 years   20 points
  • 5-10 years 25 points
  • 10 years + 30 points

Accuracy of information on complaints provided by supplier and, recorded complaints with Citizens Advice Bureau.

  • 30 points

Complaints reported to 3rd party organisations. These figures are reported in complaints per 100,000 customers to give a fair measure.

  • 0-20         40 points
  • 20-30       35 points
  • 30-50       30 points
  • 50-100     25 points
  • 100-200  20 points
  • 200-300 15 points
  • 300-400 10 points
  • 400-500  5 points
  • 500 +       0 points

Example:

Scottish Power

  • Over 10 years in business 30 points
  • Accurate up to date information 30 points
  • 446.3 complaints per 100,000 customers 5 points
  • Total awarded to Scottish Power = 65

Back to supplier performance results

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