Comments for Energy Advisory Service UK http://energy-advise.com Energy price comparison reviews, compare prices and switch energy supplier Wed, 09 May 2012 22:13:42 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on npower sign online 23 tariff by Mazrik http://energy-advise.com/2011/07/04/npower-sign-online-23-tariff/#comment-18309 Mazrik Wed, 09 May 2012 22:13:42 +0000 http://energy-advise.com/?p=3684#comment-18309 Hi Martin, Hi sign up for Sign Online 23 Tariff on Sept 2011. My flat uses only electricity with Economy 7 meter. I received my first bill on December 2011. After that until May 2012 I do not receive any bill. I did not send the meter reading during that period and they also did not remind me to send the meter reading although I subscribed to that service. Last week I just realize that I did not recieve the bill and submitted my meter reading. Today I receive an email from NPOWER. ======================================================================================================================= I can see that you kindly provided your meter readings on the 3rd May 2012. Your readings have been used for information purposes. Upon checking your account, I can see that we have been trying to have a load test done. This is a simple task that will ensure we’re billing your account correctly. You should have received correspondence requesting this task takes place. I’d be extremely grateful if you could read your meter twice between the hours of 8:00am and 8:00pm. To help in this it may be best to boil a kettle in between the first and second reading, to ensure some usage has gone through the meter. I'm asking this because it may be your meter readings are transposed, which means you’re night and day readings have been entered in to our system incorrectly. You can be confident upon receipt of this information, we’ll ensure your account is billed up to date and your Direct Debit payments are reassessed based on your accurate usage. We may also need to re-bill your account, from when took over the supply on the 3rd September 2011. Just to let you know your next bill will be produced on or around the 2nd July 2012. To ensure that we produce a correct bill for you, we’d be grateful if you could provide up to date meter readings, either eight days before or up to seventeen days after this date, as this is what’s known as our ‘Billing Window’. This will also ensure that we reassess your Direct Debit payments accurately. As you are set up with an online account, why not activate the online ‘Meter Read Reminder Service’? You can then be confident, we’ll send you email notifications, as and when we require up to date meter readings from you. ======================================================================================================================== My concerns are 1) It is ok not to have bill for quite a long time. It is suppose to be every 3 months but now it is almost 6 months. 2) Why they are waiting until July to provide the next bill. Is it a normal practice? 3) Is it possible that they just want to make bill on July so that they can charge me more (maybe they will increase the price by then) 4) Can you explain about the load test and Billing Window? Thanks Regards Mazrik Hi Martin,

Hi sign up for Sign Online 23 Tariff on Sept 2011. My flat uses only electricity with Economy 7 meter.
I received my first bill on December 2011. After that until May 2012 I do not receive any bill. I did not send the meter reading during that period and they also did not remind me to send the meter reading although I subscribed to that service. Last week I just realize that I did not recieve the bill and submitted my meter reading. Today I receive an email from NPOWER.

=======================================================================================================================
I can see that you kindly provided your meter readings on the 3rd May 2012. Your readings have been used for information purposes. Upon checking your account, I can see that we have been trying to have a load test done. This is a simple task that will ensure we’re billing your account correctly. You should have received correspondence requesting this task takes place.

I’d be extremely grateful if you could read your meter twice between the hours of 8:00am and 8:00pm. To help in this it may be best to boil a kettle in between the first and second reading, to ensure some usage has gone through the meter. I’m asking this because it may be your meter readings are transposed, which means you’re night and day readings have been entered in to our system incorrectly.

You can be confident upon receipt of this information, we’ll ensure your account is billed up to date and your Direct Debit payments are reassessed based on your accurate usage. We may also need to re-bill your account, from when took over the supply on the 3rd September 2011.

Just to let you know your next bill will be produced on or around the 2nd July 2012. To ensure that we produce a correct bill for you, we’d be grateful if you could provide up to date meter readings, either eight days before or up to seventeen days after this date, as this is what’s known as our ‘Billing Window’. This will also ensure that we reassess your Direct Debit payments accurately. As you are set up with an online account, why not activate the online ‘Meter Read Reminder Service’? You can then be confident, we’ll send you email notifications, as and when we require up to date meter readings from you.
========================================================================================================================

My concerns are
1) It is ok not to have bill for quite a long time. It is suppose to be every 3 months but now it is almost 6 months.
2) Why they are waiting until July to provide the next bill. Is it a normal practice?
3) Is it possible that they just want to make bill on July so that they can charge me more (maybe they will increase the price by then)
4) Can you explain about the load test and Billing Window?

Thanks

Regards
Mazrik

]]> Comment on 16gb iphone 4 refreshed pre owned by martins blog http://energy-advise.com/2010/10/27/16gb-iphone-4-refreshed-pre-owned/#comment-18217 martins blog Wed, 02 May 2012 23:30:41 +0000 http://energy-advise.com/?p=456#comment-18217 Sounds as though 3 have done the right thing by you. This is the second issue, I have been made aware of. But 3 have done the right thing and replaced the phone on both occasions Sounds as though 3 have done the right thing by you. This is the second issue, I have been made aware of. But 3 have done the right thing and replaced the phone on both occasions

]]> Comment on 16gb iphone 4 refreshed pre owned by Mona Lisa http://energy-advise.com/2010/10/27/16gb-iphone-4-refreshed-pre-owned/#comment-18216 Mona Lisa Wed, 02 May 2012 23:14:44 +0000 http://energy-advise.com/?p=456#comment-18216 I bought an iPhone 4 refreshed. No problem till the lock button became depressed and stopped working. Was advised to take it Apple shop as it was within it's warranty. 6 weeks left. At the Apple shop it was discovered it was still registered to the previous owner!! The warranty had ended even though I did not purchase it till 6 weeks later. Supposed to have 12 months warranty but due to details not being 'refreshed' I have been left with a phone Apple won't touch as it's out of warranty. Too complicated for 3 to change these details so have now agreed to replace. No 16GB available so have upgraded to 32GB free of charge! This new one is not refreshed as it has completely put me off!!! I hadn't realised what refreshed had meant until this experience.. Wish I had found your blog earlier! I bought an iPhone 4 refreshed. No problem till the lock button became depressed and stopped working. Was advised to take it Apple shop as it was within it’s warranty. 6 weeks left. At the Apple shop it was discovered it was still registered to the previous owner!! The warranty had ended even though I did not purchase it till 6 weeks later. Supposed to have 12 months warranty but due to details not being ‘refreshed’ I have been left with a phone Apple won’t touch as it’s out of warranty. Too complicated for 3 to change these details so have now agreed to replace. No 16GB available so have upgraded to 32GB free of charge! This new one is not refreshed as it has completely put me off!!! I hadn’t realised what refreshed had meant until this experience.. Wish I had found your blog earlier!

]]> Comment on british gas websaver 11 dual fuel tariff review by martins blog http://energy-advise.com/2011/02/24/british-gas-websaver-11-dual-fuel-tariff-review/#comment-18214 martins blog Wed, 02 May 2012 21:34:30 +0000 http://energy-advise.com/?p=2791#comment-18214 Hi Diana Thanks for your interesting question. Whenever a discounted online tariff comes to an end, you are placed on the suppliers standard tariff. There is no get out penalty to leave a standard tariff as this is the energy suppliers default tariff. You can leave by giving 28 days notice. However, you don;t have to actually give the notice yourself. When you apply to switch to another supplier, this authorises your new supplier to give the notice on your behalf. <strong>Top Tip:</strong> If you have clicked notify me of any comments. You will receive my comment of when is the best time to start your switch from this deal. Hi Diana
Thanks for your interesting question.
Whenever a discounted online tariff comes to an end, you are placed on the suppliers standard tariff. There is no get out penalty to leave a standard tariff as this is the energy suppliers default tariff.
You can leave by giving 28 days notice. However, you don;t have to actually give the notice yourself. When you apply to switch to another supplier, this authorises your new supplier to give the notice on your behalf.
Top Tip: If you have clicked notify me of any comments. You will receive my comment of when is the best time to start your switch from this deal.

]]> Comment on british gas websaver 11 dual fuel tariff review by Diana http://energy-advise.com/2011/02/24/british-gas-websaver-11-dual-fuel-tariff-review/#comment-18212 Diana Wed, 02 May 2012 21:06:08 +0000 http://energy-advise.com/?p=2791#comment-18212 I am currently on the websaver 11 dual fuel tariff and understand that I should stay with them until the end of the month so that I don't incur any cancellation charges, however, British Gas have informed me that they will automatically transfer me onto their Standard Tariff at the end of the month, so will I have to pay to leave whilst on that tariff and how much notice do I need to give British Gas that I would like to leave? I am currently on the websaver 11 dual fuel tariff and understand that I should stay with them until the end of the month so that I don’t incur any cancellation charges, however, British Gas have informed me that they will automatically transfer me onto their Standard Tariff at the end of the month, so will I have to pay to leave whilst on that tariff and how much notice do I need to give British Gas that I would like to leave?

]]> Comment on Contact by martins blog http://energy-advise.com/contact/#comment-18210 martins blog Wed, 02 May 2012 19:36:24 +0000 http://energy-advise.com/?page_id=4396#comment-18210 Trisha, I can't find enough evidence to back up the claims this company have made on this heating system. The KWH rates which they are showing are out of date. You will be lucky to get a rate less than 12 pence per KWH. If you look at this http://energy-advise.com/mypictures/map.html you will find the rates for your own region. This only shows rates for a single rate meter. Also, the company state a few things that don't make much sense. This tells me, that their knowledge of the energy market is not up to scratch. I doubt very much, that a heater with an output of 1 KWH would be sufficient to provide enough heat for an average living room. My own heaters output in my living room are 5 KWH and that is not enough on a cold Winters day! They are based on an Italian design, so perhaps they are enough to heat a house in Italy! Trisha,
I can’t find enough evidence to back up the claims this company have made on this heating system.
The KWH rates which they are showing are out of date. You will be lucky to get a rate less than 12 pence per KWH. If you look at this http://energy-advise.com/mypictures/map.html you will find the rates for your own region. This only shows rates for a single rate meter.
Also, the company state a few things that don’t make much sense. This tells me, that their knowledge of the energy market is not up to scratch.
I doubt very much, that a heater with an output of 1 KWH would be sufficient to provide enough heat for an average living room.
My own heaters output in my living room are 5 KWH and that is not enough on a cold Winters day!
They are based on an Italian design, so perhaps they are enough to heat a house in Italy!

]]> Comment on british gas websaver 11 dual fuel tariff review by martins blog http://energy-advise.com/2011/02/24/british-gas-websaver-11-dual-fuel-tariff-review/#comment-18209 martins blog Wed, 02 May 2012 18:46:06 +0000 http://energy-advise.com/?p=2791#comment-18209 Hi Bruce I have added you to the tariff watch reminder. Many thanks Hi Bruce
I have added you to the tariff watch reminder.
Many thanks

]]> Comment on Contact by martins blog http://energy-advise.com/contact/#comment-18208 martins blog Wed, 02 May 2012 18:45:09 +0000 http://energy-advise.com/?page_id=4396#comment-18208 Hi Trisha, Don't rush into this. I am going to check it out for you. Standard electricity with no standing charge is not a good option. I'll add more info as soon as available. Hi Trisha,
Don’t rush into this. I am going to check it out for you. Standard electricity with no standing charge is not a good option.
I’ll add more info as soon as available.

]]> Comment on Contact by Trisha http://energy-advise.com/contact/#comment-18207 Trisha Wed, 02 May 2012 16:05:05 +0000 http://energy-advise.com/?page_id=4396#comment-18207 I am looking to replace old night storage heaters and have seen some economy.radiator.com that state the tarif should be a standard tarif, no standing charge as basically the economy 7 tarif is a no no! However, I cannot see anyone that does not charge a standing charge and it makes sense to remain on economy 7 - can I remain on ecomony 7 meter and still use the heaters, but change the plugs to standard plugs? Confused!! I am looking to replace old night storage heaters and have seen some economy.radiator.com that state the tarif should be a standard tarif, no standing charge as basically the economy 7 tarif is a no no! However, I cannot see anyone that does not charge a standing charge and it makes sense to remain on economy 7 – can I remain on ecomony 7 meter and still use the heaters, but change the plugs to standard plugs?

Confused!!

]]> Comment on british gas websaver 11 dual fuel tariff review by Bruce Hargreaves http://energy-advise.com/2011/02/24/british-gas-websaver-11-dual-fuel-tariff-review/#comment-18204 Bruce Hargreaves Wed, 02 May 2012 07:47:07 +0000 http://energy-advise.com/?p=2791#comment-18204 Please send me a reminder when to switch supplier when my british gas websaver 11 dual fuel tariff ends on 31st May 2012. Please send me a reminder when to switch supplier when my british gas websaver 11 dual fuel tariff ends on 31st May 2012.

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