GB Energy Supply have ceased trading. Gone out of business. Please see this page for more information. really is too new to pass judgement on in this review. But, a word from the wise!
Many will switch to this new supplier purely on price. It’s very normal practice for a new supplier to hit the energy market with the lowest prices to gain customers.
If you’ve been smart enough to search for reviews for GB Energy Supply, which you obviously have because you are reading this, then you have the option to switch or not to switch to this new supplier!
Look out for the top tips
Definitely not – I would never switch to a brand new energy supplier. There is far too much that can go wrong. I’m not saying this supplier will provide a terrible service, or they will soon increase their prices. But, I just wouldn’t take the risk at this early stage.
I would look into the tariffs from the more established energy suppliers. Although there’s very little chance of getting a great deal from any of the big 6. But occasionally, even they can surprise us.
Ofgem, are the Governing body for comparison sites. All the comparison sites which are accredited by Ofgem are listed here.
Switching energy supplier can be a good experience. It can also be a bad experience. It’s so easy to click the button which offers your cheapest energy deal. But, think twice before you do this. Don’t ignore the warnings, thinking it won’t happen to you!
This website attracts consumers who are looking for more information on a supplier before they switch to them. It also attracts consumers who are having a bad experience with their supplier.
We receive poor feedback for all the suppliers. We don’t expect any supplier to get things 100% perfect all of the time. But some of the suppliers receive 100’s of poor reviews.
You can reduce your risk of any problems by switching to one of the suppliers listed below and, by switching through on Ofgem Accredited Comparison Site.
You may want to view this before you proceed… Link to a supplier with poor reviews on this website
Some of the newer suppliers charge you in advance and, some of them have received very poor reviews.
Although you may be tempted to switch to the cheapest, please be careful.
I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.
If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!
This is a full list of the Accredited sites
|Comparison Site||Our Ratings||Status||Go There|
|Energy Smart at Energylinx|
|The Energy Shop|
|My Utility Genius|
|Switch Gas & Electric|
It’s not without good reason that I wouldn’t sign up to a new energy supplier such as GB Energy Supply. Like I mentioned earlier, new suppliers hit the market with low prices to attract customers. I’m not saying they won’t get everything right from day one, but here’s something for you to chew on. These are reviews from customers who joined another new energy supplier. New supplier reviews
The choice is yours. Are you tempted by the low price? Or would you rather play it safe and, go with a supplier with more of a track record?
To get the reviews started for GB Energy Supply, I’m going to leave my own review in the reviews section below. If you have switched to them, please let everyone know what you think by leaving your own review!
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Terrible energy company. They hiked our bills up three times over three months, plunging our account from being in credit to debit. They sent me random bills that made no sense and then they randomly generated a 'consolidated bill' that conveniently wiped my credit. When I queried this they told me the old bills don't count, only their new updated bill. The customer service is awful and they refuse to allow you to speak to a senior member of staff. Never again.
Shocking company, staff are useless no one knows what they are doing or what they can and cannot say. Unprofessional and clueless - AVOID!
So we moved house and set up a direct debit with GB Energy, At the time I said it was too low. It was half of what we were paying before and that was for a smaller house. The GB Energy representative argued and said it was more than enough. I listened to them. I wish I hadn't. Things were fine to begin with. Two years in, GB Energy go bust and prices start spiraling upwards. Here's where I went wrong. I didn't submit regular meter readings. In hindsight, this was STUPID. I discovered we'd over paid on electricity but drastically underpaid on gas. With updated meter readings we're now over £1K in debit. This is going to make switching more difficult and painful. With further price hikes, we have no choice, we can't stay with GB Energy. Irritatingly, if the direct debit was set at a more realistic level in the first place, we would not be in this mess. I am really annoyed, particularly as they put their prices up just before the winter and didn't change the direct debit amounts. What stared off as a good deal, has some what left us with a nasty taste in our mouth.
GB Energy have refused to pay back my credit account. I cancelled my account in November after they increased their prices three times in as many months, they then took another payment in December then went bust, taken over by another supplier, cooperative recently, i have asked for my money back but they just keep making excuses and now dont reply to my emails telephoning is a joke. Not sure if i will ever get my money but to late for christmas these low cost energy companies are high risk set up by dodgey directors under the cloak of other companies they also ownSo hopefully companies house will ban from being directors but i doubt it. Orgem should take them to court s they are thieves whole stole my money.So Grant Mcdowell Findlay, Brett Austin Trevalyan, Luke Philip and Phillip Darwick thankyou for keeping my money and running off to let some other company sort out your mess.
OFGEM have guaranteed that all outstanding credit payments will be refunded by Co-operative energy.
I was pushed to the brink of suicide by this nightmare of a company. They over charged me by hundreds of pounds this went on for years. They never cared at all. NIGHTMARE COMPANY crooks.
I'm not sure you have put this review in the right place. GB Energy Supply were only in business for 1 year
Regrettably, after a year of very attractive energy prices, it seems a recent sharp hike in prices has come too late and the ensuing consumer revolt has resulted in GB Energy ceasing trading. I believe never before has an energy supplier gone out of business in this way. I have recently switched to SSE and am wondering what will happen to the significant credit balance I have with them.
I switched in September as their rates seemed very good, I left E-on. Turns out GB never switched my gas so I was still being charged by E-on and on their expensive tariff. Have been trying to contact them but they simply do not answer the phone. I sit at my desk at work waiting to connect to customer services for half an hour at a time. DO NOT SWITCH! As everyone has mentioned they are a shambolic company who do not have a clue. When thinking about all the money you may save, think about when they mess it up and how much it will cost you to sort out their mistakes. Mikey Mouse of an outfit
The prices were attractive so transferred 4 accounts to GB but their standard of customer service is dire so I've now switched 3 of them. The remaining account though is an absolute steal. Ive got an E7 meter but no longer use the night rate much but GB gave me a 12 month fixed rate at 9.87p/unit. So far so good but they have made so many errors which they are reluctant to rectify that I've had to take them to the ombudsman twice and am just starting on a 3rd complaint to OSE. I've been awarded compensation payments but it's been a load of hassle. I quite enjoy complaining and hassling with power companies who I regard as little more than spivs but if you don't enjoy it avoid this company. They are always full of apologies and promises to improve standards 'going forward' as they like to say but nothing improves. Be warned.
Nobody answers phone. Stock e-mail response to complaints, saying they take customer service seriously, (but never deal with complaint). I transferred to them one month ago (two direct debits now) but they have yet to give transfer meter reading to previous supplier who owe me over £100. EVENTUALLY got to talk to an operative who would not take my name and said all their systems were down and they could not do a callback to deal with my query. Useless, if not actually suspicious.
I joined around a year back on a good rate. Initially they messed up the gas transfer so i had to chase that. Eventually that got sorted and i went through the year with no need to contact again. Until i went to leave that is. I transferred my duel fuel supply to another company at the beginning of October, expecting to get my £400 off account credit balance refunded pronto. Unfortunately they have continued to bill me and when contacted said I never transferred the gas across, and so put me on a single fuel tariff. So now I pay for gas twice. I contacted my new supplier who confirmed that they are my supplier on the national supplier database, that GB have access to this, and they should perform a delayed account closure. I have tried to contact GB today to ask why they are not able to confirm this on the database, but so far i simply cannot get through after 40 minutes on hold. I think this will go on for a long time, with me 400 quid out of pocket and many many phone calls. I'm fuming.