As this email is addressed to whom it may concern, (Even though my name, Martin Ramsey is attached to the post) I’m publicly posting it here.
The email is about the poor reviews we have received about ExtraEnergy!
To whom it may concern
We write in relation to an individual whose published a blog post on April 19th 2015 entitled “AVOID” under the username “Mani Parmar” (herein referred to as “the User”)
The User has impersonated a member of extraenergy’s senior management team and has stated that they are an employee of extraenergy. We are investigating the conduct of this employee and we would be very grateful for your assistance. We request that you delete this post with immediate effect. We also request sight of any information that can be provided in order to assist us with our investigations and identify this individual. For commercial sensitivity reasons, we request that you do not disclose the nature of this complaint to the individual concerned. We reserve the right to make an application to Court to seek the disclosure of the details you hold on the User however, having considered the method by which users can post blogs on your site, we think it unlikely that you would be able to identify specific individuals in this case.
Whilst investigating the nature of this blog post, our attention was drawn to Energy Advisory Service’s Top Pages entitled “extraenergy Review”. We are concerned to note that a number of comments and reviews appear false and misleading which is unfairly tarnishing our reputation by its defamatory content. We request to seek the removal of the content listed below as these are considered defamatory content.
- The reviews for switching process, customer service, billing and price
o Unless it can be proved that these reviews have originated from a valid statistical source – please provide evidence of this
- “…there will, invariably be a learning curve”
- “…I don’t see how this one will differ much from the rest”
- “But in all fairness to the other unheard of suppliers, they have all been making these price promises. Many of the new suppliers rarely hold on to their promises.”
- “Because this company is so new, I would leave other consumers to suffer the consequences of their learning curve. I wouldn’t take the risk of joining them at this early stage. I would most likely go with the next cheapest supplier”.
These misleading and downright factually incorrect comments are lowering the opinion of extraenergy in the eyes of the consumer and may cause harm to the company’s reputation and cause the company severe financial harm.
We also request that you remove all images associated with the extraenergy brand, this is a trade mark of Extra Energy Supply Limited and you are unauthorised to use this without permission. We also request that with immediate effect, you remove the extraenergy statement which is not properly referenced and therefore plagiarised.
We are also concerned to note that extraenergy have been the only victim of a “review” by Energy Advisory Service UK and there is a perception that this is a biased attack on extraenergy, this amplifies our argument that this is detrimental to our reputation in the energy market.
We await your confirmation that the above has been actioned.
Regulation and Compliance Manager
If ExtraEnergy was my company, I’d be concerned about the content of the reviews for them. I fully understand that sometimes some things can go wrong and, it can be difficult to achieve 100% customer satisfaction. I would address any issues that customers are not happy about and, make changes to put things right.
Also, I believe that reviews can be very unbalanced. In many cases, consumers will only leave a review when they are not happy about something. I do believe this to be the case with the ExtraEnergy reviews
I would invite my happy customers to leave a review to encourage a fairer balance!
I have nothing against this company, and wish them well!