isupply were a new entrant into the domestic energy supply market in 2012. reviews are now starting to come in. When they first started out, they were only supplying electricity.
isupply, now supply both gas and electricity to give you a dual fuel deal.
It’s very complex to set up an energy supply business. Invariably, there’s quite a learning curve involved. When new suppliers appear among the cheapest on comparison sites, they tend to attract a lot of new business. This can cause a lot of problems if they don’t have enough employees in place to handle the various departments.
The fact that this supplier is not getting great reviews would put me off.
Although you may be tempted to switch to the cheapest, please be careful.
I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.
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I went with Isupply and they gave me a rate which was great and I paid every month. Just this month apparently the guy that gave me that rate was wrong and I now owe 700 pounds! So I asked if I could pay it off monthly and just add more to my bill and they said no! One guys huge mistake and made my life crap! So now they are demanding the money eventually said that I could pay it off monthly but I just got a letter put through saying I owe them 760 pounds because I did a late payment! I wasn't told about having to pay at a certain time and I am so tired of calling up and the people on the phone not caring one bit and all saying complete different things to me! Never go with isupply electric
i supply are incredibly unhelpful, their systems are out of sync with each other, their website is fairly appalling (wouldn't let me set up a DD and didn't have my correct bill amounts). I would never use them.
I wouldn't even give a star if I didn't have to. This company is an absolute joke. Please do not even waste your time.I have provided untold readings to them and somehow they manage to enter the data wrong, I then switched banking details and the direct debit did not go through for a few months, on investigating, they had entered the wrong details AGAIN! Not once did they inform me of the error and that the monthly instalments were not being taken. This took at least six months to rectify. The customer service is appalling. You have to wait nearly an hour to get through to somebody on the phone, It's very rare to get an email response and even then, this will be weeks after you sent the original email. I had written a complaint to them regarding the poor service, lack of assistance with my account and the many errors they had made. This was responded to a MONTH after writing the complaint and a very measly response at that. The opening hours are terrible. Whilst I appreciate everybody has a life and I do not expect them to be open 24hours a day. At least be open a little later after people get home from work. I work 08:30am to 17:30pm, I have an hour for lunch. The many times I have missed a whole lunch break for sitting on the phone to these people and by the time I get home form work, they are shut. They are open, Monday - Friday, 09:00am-17:00pm.AVOID THIS COMPANY IF YOU VALUE YOUR SANITY. As the phrase goes "Pay Peanuts, Get Monkeys" You sure get a really cheap service for the cheap price you pay. I am looking to pay the early cancellation fee as the ongoing problems with this company are ridiculous. I have learnt my lesson, I would rather pay extra for a company who value their customers and provide a decent service.
I have been with isupply one year and have just switched to a cheaper supply. I usually switch suppliers regularly and therefore have been with quite a few energy companies. This one has been by far the worst. I have given them regular monthly electricity and gas readings, some they have not accepted although they were perfectly in line with expected usage. When I queried why certain readings were not accepted they insisted that I took photos of the meter readings(not easy with smart meters with the numbers whizzing past). The implied accusation that I was somehow falsifying the readings began to rile me and when I suggested that they send their own meter readers I was met with silence.I switched away from them in the middle of the month and they took a direct debit at the beginning of the month. My accounts were already all in credit so I felt justified in cancelling my direct debit payment with them after the last payment was taken. They then proceeded to slap a £10 'direct debit cancellation fee' on each account which after another fight they are in the process of refunding. It is all too much effort for the meagre savings. Avoid like the plague!
Having followed their procedures online of moving procedures, spoken to a customer adviser who said they will be reimbursing me over £200 of overpayments within 30 days, it did not materialise. My online account had my balance as being owed the same amount. I called them again (if i did not call they would have been happy to forget) and the adviser said there was an error on their part and the payment should reach me within 2 weeks. Following that i called again - this time the person i spoke to said according to their records they do not owe me anything and in fact i owe them! I checked my online account again and to my amazement they had changed my balance and made it look like i owed them money!!!!I told them of my previous conversations and they said i was mis-advised and there was no record of this.I will be contacting the police ombudsman and taking legal action. This company should be stopped from and people arrested.
Don't use them their admin.is pathetic and they are difficult to contact.Firstly they did not advise previous provider as promised.Then they set up 2 direct debits,or should I say they sen t 2 different e-mails to say they had.When I cancelled direct debit as I was unsure if 2 were set up they charged 10 pounds when it was really their fault.I made 2 written complaints neither of which was handled correctly and whilst I am still with them I will be moving provider at the earliest opportunity.Dont use them.You have been warned.
They don't even deserve 1 star but you have to give them that! Had difficulty when I opened the account . They found it very difficult to accept the opening meter readings as they were 'unverified' OK whilst in contract but leaving them has and is horrendous.Now nearly 6 months on after using the wrong readings they still have not got it right. call centre staff always polite and sympathetic but can't do anything on numerous occasions promised callbacks from supervisors only once has this happened. don't even think about using them.
I was a customer of this company for 3 years. That was 2 years ago. However, I was surprised to discover on my credit file that the company had recently suddenly opened an account in my name and claimed that I was suddenly missing payments to their company within the last 3 months of this year. This was despite the fact that I had closed my account with them over 2 years ago and fully settled the final bill leaving it with a zero balance. I have had no contact or association with this company since that time so I was flabbergasted to discover that I was suddenly now missing payments to their company in 2017 despite not even being a customer of theirs and hadn't been for over 2 years! The cheek! As a result of this company's actions, my excellent credit score plummeted to a negative and adverse number.I subsequently contacted the credit reference agency and successfully managed to have this false information removed after 2 weeks thus my credit file was restored to its original state. I also contacted Isupply Energy by phone, email and letter to their Head Office for an explanation. That was never forthcoming. Avoid this company at all costs if you don't want them to unjustifiably hamper your credit file down the line years after being one of their customers. Also, do check your credit files with Experian, Equifax and CallCredit if you are a former customer of Isupply Energy as who knows who else they have done this to??!!
It's been months now I've been trying to get nearly £200 refunded to me and they are throwing every possible obstacle in my path, and all along they have acknowledged that they owe me the money..!! DON'T USE ISUPPLYENERGY. Use a company who won't treat you like dirt.
Poor customer service, waiting for final bills for both gas and electricity but got changed late payment as my account that is showing in credit hasn't managed to be confirmed and have been told it could take up to a week to receive the amended final bill including the unreasonable charges but if I haven't paid before the the cut off date that is next week I will get charged again!How can I get charged for a late payment if I haven't received the bill or had a chance to pay????Shocking