Our resident energy expert looks into the pros and cons of joining this new energy supplier. Are they any good? Is there a down side to them?.
The good news is, Octopus Energy appear to be off to a good start. Although, I do feel it is still early days to give an accurate review for Octopus Energy..
As I am writing this review, I have sent an email to Octopus Energy. This is my way of finding out how their customer service responds to a medium difficulty task.
They state, they try to respond within one hour. They have responded in….. Waiting…. They responded within 15 minutes. However, the response was a bit vague. I’m not unimpressed with the response, it really was what I expected from a new energy supplier.
Updated 19th November 2016
I wouldn’t normally recommend fairly new suppliers, but the reviews and our recent research are showing Octopus Energy in a positive light. However, I think a little more time is required before I’m fully confident with this supplier.
Customer reviews rarely give an accurate measure of a suppliers ability. Although we have faith in this supplier providing a good service, you may just want to play it safe.
It would be wise to do a bit more research before deciding which supplier to go with. The latest official results for the energy suppliers can be viewed here.
Although you may be tempted to switch to the cheapest, please be careful.
I would most likely skip through the cheapest in most cases and, switch to one of the following suppliers cheapest online tariffs.
|What would you like to do next?|
|Avoid becoming another consumer with a horror story||View this page|
|See the top recommended energy tariffs in your area. (This is updated whenever a new tariff is introduced)|
|View this page|
|Energy supplier performance results now in||View this page|
If you are going to switch to a cheaper online energy deal, then use an OFGEM accredited Comparison Site, they are governed by a strict set of rules which put the consumers needs first. All the comparison sites which are accredited by Ofgem are listed here.
This is a full list of the Accredited sites
|Comparison Site||Our Ratings||Status||Go There|
|Energy Smart at Energylinx|
|The Energy Shop|
|My Utility Genius|
|Switch Gas & Electric|
Submit your review
To be fair, I found their actual energy prices very good. The monthly direct debit was set to about twice my actual energy use and I expected they to reduce it after 6 months as my previous supplier did. They did not and soon they had a few hundred pounds of my money in their hands. It took several emails to get them to reduce it. When planning a house move I notified them well in advance of desire to close the contract but over six weeks after moving and many e-mails I'm still waiting for a refund. Apparently they use an outside agency - obviously unrelaible - to deal with such matters. Yes, their prices are good but I could not recommend them.
Switched to octopus 2 months ago and onto their green tariff. Very easy to keep track (looking forward to getting their daily tariff tracker) and compare billing. All on line so constantly accessible. Prices are not the cheapest (but they don't have a bait and switch policy), and feel they have my long term interests at heart.
The best service you can find , I move to them about 1 month and I am very happy with them , best customer service always special on of the staff her name ( Semi ) , She is very helpful . Thank you
I switched over to this company last month and my first bill came as a bit of a shocker. The price has rocketed from about £60 a month to over £200. I asked for a revised bill and it's come down to £140... big whoopee( more sarcasm). Needless to say I'm heading back to my old supplier.
I'm in the process of switching over, and I'll write another review once I've been using them properly.Octopus have been pretty good with the email trail so far. They are the first company to mark emails as ACTION: or FYI: and that's good email manners.I chose Octopus because they were reasonably priced and green.I was with e.on before Octopus, for two years. Once I'd finished the two year contract, there was a slight increase of £8 for a year in e.on which wasn't enough to worry me.I left e.on because the meter readings were becoming a pain.I got e.on people around very often; in one case, three times in two days - to read the meter. Then they said that the readings were wrong, and they wanted me to do it. How can all three e.on people get it wrong? It was inconvenient.So I've left e.on and let's see how Octopus do. I'm happy to try green energy, reasonably priced, and that's what Octopus offer.