Energy switching horror stories

Is it really worthwhile switching energy supplier?

 crossroad signpost saying confused, uncertain, perplexed, bewildered, disoriented, unclear concept for lost, confusion or decisions


You may think not after reading some of the horror stories.


The following, are some customer reviews taken from some of the energy supplier review pages on the Energy Advisory Service website.


But read on, as all may not be lost!

I switched to Iresa back in May 2016. Worst decision I’ve ever made with my utilities. They may offer cheaper tarrifs but the time, energy & money wasted attempting to resolve account issues is not worth switching. Complete & utter nightmare from start to finish – I am leaving them for a new provider. Unfortunately they have taken a substantial amount of money through DD so I imagine I will have a long fight ahead attempting to get a refund of monies owed. Do your self a favour and avoid Iresa at all costs until they have resolved their start up issues in a couple of years time

There’s more.

We switched to Avro as they were said to be the cheapest whilst using an energy tariff comparison site.They took payment upfront which took us by surprise.Be aware – they are online ONLY and will not send you paper statement, you must view them online.The trouble started when we wanted to switch when moving house.We cancelled the account and provided meter readings.a couple of weeks later we had an unauthorised payment go out from our account to them.After 2 months of calling and trying to sort things out, they finally cancelled the account and charged us a further £11 for the privilege.This company has very bad customer service and is not worth the hassle for saving a few extra pence.Go for a reputable company, you won’t regret it.

More still

Just been told another price rise, 2nd one in as many months. Started off paying £80, then went up to £88, now they want £120per month, What a rip-off this company is. Time to change again….Good by RIP-OFF GB Energy

One more

LIARS!!!In the 10 months I have been with ExtraEnergy, I have not had one correct bill!!!! I am due a refund of over £500 for inaccurate billing and charging. This was even upheld by the Energy Ombudsmen but I still cannot get my hard earnt money back from ExtraEnergy. Every time I call the say it will be refunded in 4 weeks and each time it is another lie!!!! ExtraEnergy are a law to themselves and Director Ben Jones is just as unhelpful!

Forewarned is forearmed

Of course, we are not trying to put you off switching to a cheaper online energy deal. We just want to help ensure you have the best possible experience when you do so!

Why do things go wrong for new suppliers?

The Big 6 and, longer established smaller energy suppliers have many different departments which handle the various divisions within an energy company. Each department carry out their own specific specialised job. This can include anything from Billing, sales, metering, connection, customer service, weather forecast department, (yes, I said weather forecast) and the list goes on.

In some cases, a new supplier may take on more customers than they can comfortably handle. And, of course, there’s the learning curve!

So where do we go from here?

The following suppliers have all the necessary departments and skill sets to give you the safest experience, you can reduce the risk of any serious problems when you switch to one of these suppliers. These suppliers also, on occassions, offer very competitive online deals.

  • SSE
  • Scottish Power
  • E.ON
  • Npower
  • EDF Energy
  • First:Utility *
  • OVO Energy
  • Sainsbury’s Energy

* Some of the comparison sites don’t offer a switching service for First:Utility. If you would like to switch to them, you can get their online application through the links on this page!


Ofgem Accredited Comparison Sites

If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!


This is a full list of the Accredited sites

Comparison SiteOur RatingsStatusGo There
uSwitchCurrently has exclusive deals in many areas for LUMO APPget quotes
Energylinxget quotes
Energy Helplineget quotes
The Energy Shopget quotes
My Utility Geniusget quotes
Simply Switchget quotes
Runpathget quotes
Unravel Itget quotes
Switch Gas & Electricget quotes
Moneysupermarketget quotes
Quotezoneget quotes



  • Yvonne martin (#)
    November 27th, 2016

    Extra Energy. What a joke. Worst move I’ve ever done. Billing is so wrong. Complaints system is a joke. It’s driving me mad. I want out!!!! Not one bill has been right now they want more money. Which was caused by there error. HELP

    • Barry (#)
      March 24th, 2017

      Cancel your direct debit and make a photographic note of your meter readings the day you change suppliers then don’t pay them a penny !! Let them take u to court and then provide your issues . Get legal advice from your car insurance legal assistance. It covers things like this not just car related !!

  • Tony Cooper (#)
    May 30th, 2017

    All the adverse comments strongly incline one against switching. Better the devil you know than any you don’t. Good customer service and ease of access when making contact are worth far more than a few pounds saved. There are also question marks about the myriad small new suppliers that have entered the market. Many want money up front and may charge exit fees, both factors that should, in my view, rule them out of contention from the outset. The market ought to be better regulated by Ofgem, which seems happy to allow so many new untried entrants. Competition is one thing, but not if the entrants are too weak to provide it effectively. Where do they get their supplies from anyway? Only by buying from the Big Six or in the wholesale market and they may not be able to guarantee security of supply.

  • Dee (#)
    September 11th, 2017

    I have had a nightmare dealing with Scottish Power and nPower in the past. Reported both of them to the Ombudsman, after they threatened me with legal action for their errors. Writing to the Sunday Times, got the issue resolved immediately. Eon and British Gas both have excellent customer service. Willing to try my luck with the new guys to save £400 per year in duel fuel bills.

  • Sue (#)
    November 29th, 2017

    RUDE AGGRESSIVE AND totally not customer focussed
    My smart meter which was fine before now does not give readings – waited in for repair
    To find was going to be replaced by an old meter – at no point did any one tell me this would be the case
    I want to switch suppliers as I can’t tell what they are charging me and they still want to charge me an exit fee
    I spoke to customer services who actually did not give a damn and hung up on me
    I really hope this call was recorded .
    I was refused to be put through to a manager

  • Paula (#)
    January 17th, 2018

    Does anyone have any information on Bristol Energy. I am considering switching to them on a one year fixed tariff. They do not charge an exit fee so I can switch without penalty if they are dreadful.

    • Phil (#)
      April 12th, 2018

      I moved to Bristol Energy a short while ago because the price was about £120 less than EDF. I selected them as profits go back to the community and importantly they do not charge an exit fee if I want to leave before the contract ends. I would only consider a fixed price tariff to protect me against price increases during the term of the contract.

      So far the move and first bill has been trouble free.

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