Worst company in the world, saying they're going to switch off my fathers supply due to him being in debt as they said he uses £326 electricity a month!!! He lives in a two bedroom house, and only watches the tv, he doesn't even have the heating on due to the prices they make up! My father can't work due to not being able to walk, has heart and lung disease. Which they clearly couldn't care less about as they send threatening letters and texts to a 60 year old man everyday! Can't get no help from online or through phone, all rude. That's if you can even get through. Having to get help from citizens advice due to the stress there are putting my father through, even Utilita have been told we are getting help, they still continuously threaten my father. I put a complaint in about this company over a year ago, and have heard nothing from the complaints department - wonder why.

Never go with this company. Reviews on Google tell all.

Wouldn't even give them one star!

Worst ever. No answer on chat, phone, emails, online forms. Wasted hours over 2 weeks trying to speak to someone over change of tenancy to activate prepay meter to get power. In this freezing weather too. Use another energy provider if you can !!!! Utilita: Don’t reply to this with your general phone number it’s a waste of our time, too few people get through.

When eversmart went bust we were given utilita through no choice. Unbeknown to me I’d not had my name changed on the account when I bought the house 10 months earlier when using eversmart. I had then paid the bills from MY BANK ACCOUNT. with no paper billing I wasn’t aware that that was the case, that the company had changed? In February I realised that my direct debits were now coming out in the name of utilita and rang up to enquire. This took numberous phone calls and I noticed in the old homeowners name that still post was arriving with utilita on the envelope. So I opened them, illegally I know as they weren’t addressed to me,but after all I was paying THE BILLS. Phoned again and again, can you change the name. No, eventually a new account was created but the 7 direct debits of £82.05 weren’t credited to this new account. So I now had a bill for £1500 ( for 9 months of electricity and gas, I’ve never paid more than £1,000 for 12 months let alone this amount for 7) because the prices were so high I needed to leave them but couldn’t with being in debt with them so cleared the new account. I then have tried repeatedly to get my money back from the old homeowners named account, remember I’d being paying the bills. They won’t give it me back. I’ve tried to take two indemnity claimsback and both times they’ve disputed them threatening to take me to court because I’ve had energy off them, because this is the second account. Said till I’m blue in the face “look at account number ******** and see the money in that account that hasn’t paid for any fuel that what I want back,” doesn’t seem to register with them. Like that account doesn’t exist!

My wife arranged to switch energy suppliers to Utilita and we were given a date of the 11th of September for our smart meter installation. The smart meter install was cancelled due to low stock supply. We then had our gas supply cancelled by our old supplier after the switch day and Utilita did not carry on our supply on the 12th of September.

My wife called at 10am on 12/09 to say that our supply had been cut off. She was promised a call back within 30 minutes which never happened. I then called back 2 hours later and waited 50 minutes to speak to someone.I was then also promised a call back within 30 minutes which never happened. I had to call back a third time another 2 hours later and logged a complaint over the phone about the terrible service and lack of heating and hot water. We had to cancel our planned day away to stay in all day trying to resolve this issue or even speak to anyone who was interested in fixing it.

While I was on the phone logging this complaint and trying to get our hot water and heating back on, my wife received a call back saying that an engineer would be out to fit our smart meter and this would then resolve the gas issue. She was told that the engineer would be out within 4 hours or we would receive compensation. 4 and a half hours later at 6.30pm, the engineer arrived.

My wife was given a link to leave a review on Trust Pilot, which she accepted. She wrote about our experience and an advisor said they would call her at 9am Monday morning. This was obviously just for show as nobody had called her at all on Monday.

The smart meter engineer was good and was obviously busy. He finished at 8.30pm and we still had no gas or heating supply. My boiler had an ignition failure and the engineer said he would be unable to fix it and this was most likely caused by the lack of gas supply and the multiple attempts to restart the boiler.

I called Utilita again and they said that I would have to pay for a plumber to look at the boiler and write a report on the issue (I have attached the report) to confirm that the lack of gas and the multiple restarts had caused the boiler to break and Utilita would reimburse me if this was the case. I had to wait until Sunday (13th) morning and pay for an emergency call out for a plumber to come inspect the boiler. The ignition had broken and he could not get the part until Monday morning, leaving my, my wife and my 2 young children without heating or hot water for a second day and night.

The plumber arrived first thing Monday 13/09 morning and changed the ignition which then fixed my boiler, costing £108 in total. I had to take half day unpaid from my work to wait in for him fixing the issue leaving me £67 out of pocket also.

The level of incompetence and total disregard for our concerns/welfare has been unbelievable. I have never received such poor service from any company ever. You left us with no hot water or heating over a weekend when I have 2 young children in the house and have caused issues with our boiler to top it all off.

We also never got a home meter when our smart meters were installed.

Utilita contacted me to instal smart meters for my gas & electricity, which I agreed to only on the basis they’d instal second generation meters. Utilita confirmed they were. When the meters didn’t work a second engineer called to try and resolve - which he couldn’t - but in the course of this advised the units were in fact first generation. So Utilita lied and I am now stuck with meters that don’t work (as smart meters). Utilita unable to re-instal original analogue meters or second gen ones. Shocking. There are plenty of suppliers out there - don’t use this one!

Utilita think I owe them about £600, despite me never having been a customer of theirs. I have been emailing them since September last year trying to sort it out. It took 6 months, and 8 emails from me to them, until I eventually received a reply. (They totally ignored my previous 7 emails.) They still insist that I owe them money, even though I don't, so I told them to take me to court. It's been over a month since I last heard from them now, so maybe they've given up? Who knows. I will be making a claim against them for harassment anyway, for all the fraudulent made-up bills they sent me.

I cannot express how difficult this company have made it to manage my account.

They ignore all communication, have hung up on me and lied to me. Refuse to acknowledge there dreadful customer service and have overcharged me by around £250.

Simply terrible.

We were automatically moved onto utilita from ever smart in September. In this short time , despite the normal direct debits we are £600 in debit! Extortionate rates ! Avoid like the plague

My gas supply was recently changed to Utilita (not my choice) and they are now telling me that they will not deal with a debt that was on my meter when I moved into my present rented council property two years ago unless I have a smart meter installed. For every £10 that I put into the card meter- I receive £3 credit.

In June decided to join utilita, what a bad move, i get warm home payment each year because of my disability, when i called I was told i would be getting the payment, then told by complaints department i was lieing and that phone call never took place, she was very rude on phone, she said she had not heard call yet, terrible company, stay away from them.