Engie were new to the UK domestic energy market in 2017. But there is something unusual about this energy supplier.
Since privatisation of the the UK energy markets, there have been many new suppliers. Particularly since 2016, where a large number of newcomers have appeared. However, I don’t recall seeing any other newcomers with the credentials which Engie carry.
Engie have been trading as a registered business in the UK since 1958. They already supply energy to schools and, hospitals as well as many business premises throughout the UK and, many other countries. In fact, they employ around 20,000 people in the UK alone.
Shared Services Centre,
Q3 Office, Quorum Business Park,
Benton Lane, Newcastle Upon Tyne, NE12 8EX
It’s too early to find reviews for Engie at the moment as they have just started to take on domestic energy customers
We don’t normally advise going with new energy suppliers because there is such a large learning curve. But, Engie are not exactly new. If they are showing amongst the cheapest on comparison sites, it may just be worth giving them a go.
Ofgem, are the Governing body for comparison sites. All the comparison sites which are accredited by Ofgem are listed here.
There are many comparison sites out there. You have probably only heard of the ones which advertise on TV. But has your comparison site been accredited by OFGEM?
You may be surprised to learn that, the comparison sites that you are more familiar with, are not actually accredited by OFGEM. This is the Government Office for Gas and Electricity Markets. Many of the comparison sites don’t meet the criteria as set out for the OFGEM accreditation!
If you are going to switch to a cheaper online energy deal, then use one of the Ofgem Accredited sites. They are governed by a strict set of rules which put the consumers needs first!
This is a full list of the Accredited sites
|Comparison Site||Our Ratings||Status||Go There|
|Energy Smart at Energylinx|
|The Energy Shop|
|My Utility Genius|
|Switch Gas & Electric|
To get the reviews started for Engie Energy, I’m going to leave my own review in the reviews section below. If you have switched to them, please let everyone know what you think by leaving your own review!
Submit your review
Hello MarkThanks for leaving your review for Engie. It is normal practice for an energy supplier to keep a hold of your credit at this time of year to cover your Winter bills. It would appear they have not made this clear to you.I agree about having a buffer for the winter period, however my consumption in an energy efficient property is very low and to be in credit by almost £250 and only paying £50 a month (and always in credit) for my dual fuel with Engie, they are rather taking the biscuit in having so much of my money in their bank account. I would have been satisfied with even 50% credit back. My previous supplier OVO offered this on line as part of their service, Engie can't even give me a consumption dashboard to look at from their website. My comments below stand, how many other customers are (especially those who are not savvy with their billing) realise how much of their money Engie are holding in their bank account.
Switched to Engie from OVO who were great over a 2 year period and a British company also.Switched with a comparison site which was straight forward.On completion the electric meter reading system was messed up, day readings yes, no night reading option, which took numerous calls from me to get them to fix!Engie communication have proven poor at the best of times."Sorry we're unable to access your account at this time so we will need to raise a ticket with our technical team" - Great customer service from the "Caring energy company...I've not able to access my usage tab (for gas or electric) from the home dashboard " it's coming soon..." Since February 2017?really!!!I'm on a fixed deal, but if they don't improve pretty quick I will be leaving Engie, I'm sure another company will provide a much better service to me without constant issues.I'm also now as of Nov 2017, £245 in credit with this company, when I requested my money refunded, they were unable to complete the transaction and again they have had to "raise a ticket", this totally adds insult to injury, "but we will get back to you within 5 working days"I wonder how many other customers are in the same boat with Engie, think of all your money they have in their account.Cowboys from top to bottom. Don't touch them with barge pole.
Thanks for leaving your review for Engie. It is normal practice for an energy supplier to keep a hold of your credit at this time of year to cover your Winter bills. It would appear they have not made this clear to you.
Had no problems switching - simple questions and everything went smoothly.
Suckered in by them being number 1 on every comparison site. It took 11 phone calls to switch after some system error about my gas serial number. Every time I try to give an online meter reading it fails and I ended up calling (2 more phone calls). Can't pay my bills because of a system error (2 more calls). Stuck with them as leaving costs 60. I award 0 points for customer service, useless... Stay clear!!
We switched to Engie from Flow Energy who I have to say were great. We were originally persuaded to switch by comparison prices, however since switching Flow have offered an even cheaper tariff so its a pity they did not do this before we switched. Engie have proved completely non responsive to queries. They don't answer e mails other than the official acknowledgement, they don't call you back and they don't pick up the phone at the freephone call centre. Today I waited 12 minutes with no reply. I have been unable since we switched in early September to input readings into their site and have told them twice that the site does not work and no response. So we will see how they do as time goes on. We are on a 2 year fixed but if they don't improve pretty quick I will be going back to Flow - who I may add have offered to pay the cancellation fee.
Do not touch this energy company! They over charge and their administration is rubbish. We took over premises with Engie as the existing supplier in June 2016 and switched the account to EON. I have only just received an invoice for the week that Engie were the supplier before the switch, 15 months later and it is extortionate!!! Nearly £300 for a week of electric! This is because we were classed as 'out of contract' for that week so charged an outrageously high tariff.
Changed from npower to a cheaper fix with this company, everything went smoothly and the call centre, based in newcastle, were brilliant, fixed for two years. Very satisfied up to now. Always wanted to try an obscure company, glad i did , did it through the energy company via. Martin lewis website.
Switched my uncle to Engie based on price and the general review information (i.e. they are a big player, well established, etc.) Had a query, emailed them 10 days ago, still no reply otehr than the automated acknowledgement. Not impressed so far!
hi switched to engie on 1st September from Sainsbury's all went smoothly so i am well please saved £45.00 a month on gas andelextric.
Was promised a switch date by today. Rang to find out - phones on out of hours message at 9.15 a.m. Waiting for email reply.
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