Shocking telephone canvassing methods and deceitful operational practices: My elderly Father lives at home on his own but has vascular dementia and is looked after by carers throughout the day.

My Father was contacted by energyhelpline and they switched him to a new provider, anybody that speaks to my Father for more than 20 seconds would realise that he is a vulnerable person. In the last 2 years he has changed providers at least 5 times based on these nuisance callers, it is time consuming, unnecessary and highly frustrating.

I complained to Energyonline about this and after listening to the transcript they upheld my complaint, in my opinion however, it was not escalated to a high enough level to prevent it happening again. I tried to get this escalated beyond a 'customer services' operative but was met with obstructive behaviour to the point that when attempting to obtain contact details for a senior member of staff I was lied to and given fictitious first names only without a direct email address to take my complaint further.

This was only the beginning of the issue, I decided to take my complaint to 'OFGEN' the regulation authority. They claim to be 'fully accredited to the confidence code' it turns out that this is just 'spin' as they are not a member of OFGEN and judging by my upheld complaint, do not adhere to their code of conduct.

Try as I might I have been unsuccessful in escalating this complaint due to the aforementioned obstructive behaviour which means in effect they are a law unto themselves and totally unregulated, my next step is to contact Which and WatchDog, Take note Mark Todd.

Hello Clive. This doesn't sound like Energy Helplines normal procedure. Energy Helpline is an OFGEM accredited comparison site. Do you have confirmation of the switch from Energy Helpline?

good site until transferring to first utility 22 days later still waiting neither energyhelpline or first utility have answered emails hence

1 star